Listening skills allow one to make sense of and understand what another person is saying.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Crying is right at hand in the smothering dark closed inside someone else when you see how everything you can ever accomplish will end up as trash.

I don't write plays for them to be turned into movies.

The nail that sticks its head up is the one that gets hit.

Many men have been capable of doing a wise thing more a cunning thing but very few a generous thing

The drama and the trauma of the relationship you have when you're 16 can mirror the one you have when you're 26. Life repeats itself.

Efficiency is intelligent laziness.

For families to access affordable housing, they often need legal representation that takes their side against abusive landlords.

Wishing does not make a poor man rich.

One day, at my office, I wrote down some names and dates and notes, and I wrote a title, 'The Age of Despair,' and then some other 'Ages' - Innocence, God, Reason, Hope - and I wrote this as well: 'Woman, born in 1930, lives till the age of 80 or so, suffers depression, marries a car dealer, has children who grow up to confuse her.'

There is no moral authority like that of sacrifice.

I seem to be able to disassociate my insecurities. I know a lot of actors - some of the best actors in the world - can't bear to watch themselves and I have to say I can't relate to that.

When you're down and out, there's no meaner place to live than Hollywood. You can get away with your embezzlements and your lies and your murders, but you can never get away with failing.

Seventy percent of the planet is covered with water, and there's so much we can be doing with oceans, and it was one of the frontiers that people have more or less abandoned.

The mind is the result of the torments the flesh undergoes or inflicts upon itself.

Our culture constantly inundates us with new information, and yet our brains capture so little of it. I can spend half a dozen hours reading a book and then have only a foggy notion of what it was about.

Nobody cares, work harder.

Most crime fiction plots are not ambitious enough for me. I want something really labyrinthine with clues and puzzles that will reward careful attention.

You can't second-guess yourself as a filmmaker.

For many in baseball September is a month of stark contrast with April, when everyone had dared to hope. If baseball is a lot like life, as pundits declare, it is because life is more about losing than winning.

Medicines are unusual commodities. Important drugs can save the lives and protect the health of millions. Their consumption can bring huge benefits, by helping patients to avoid infection and preventing serious damage to the economies of families, nations and even humanity at large.

A fresh mind keeps the body fresh. Take in the ideas of the day, drain off those of yesterday. As to the morrow, time enough to consider it when it becomes today.

Scorsese would talk to me about this movie 'The Heiress' with Olivia de Havilland. We were talking about this scene in it, and suddenly we were rolling. It was very intentional, and I didn't realize - because we talk old movies all the time.

I would work as a cook, get a little money, then open another restaurant.