Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

My father had a brilliant scholastic record in high school and was awarded a college scholarship. Unfortunately he had to turn it down so that he could continue to support his family.

When someone gets passed that mic, and they know deep down inside that they wanna say something or sing something or produce something, but they don't do that, it's like killing your musical life.

One possible future for WikiLeaks is to morph into a gigantic media intermediary - perhaps, even something of a clearing house for investigative reporting - where even low-level leaks would be matched with the appropriate journalists to pursue and report on them and, perhaps, even with appropriate NGOs to advocate on their causes.

Oh, if I could but live another century and see the fruition of all the work for women! There is so much yet to be done.

Often it's the case that we have to do a lot of exploration and marketing of the material we publish ourselves to get a big political impact for it.

We can improve our relationships with others by leaps and bounds if we become encouragers instead of critics.

I'm addicted. I'm addicted to golf.

Memory is deceptive because it is colored by today's events.

I don't want to be famous for being famous.

The writing is important, but the way you say the line and the pause you give it, the facial expression - all of that is very important.

If I hold up a red square for 30 seconds and take it away, you will see a perfect green square. It's how the eye works. So if you want to paint a really good red painting, you have to strategically place in some green, so the eye is brought back.

The martyr cannot be dishonored. Every lash inflicted is a tongue of fame; every prison a more illustrious abode.

I am not patient.

In my mind, a middle school is not much more than a glorified junior high. The only difference is that it doesn't have the ninth grade. I just can't buy into the philosophy of a middle school until I see any good justification.

The public is a ferocious beast; one must either chain it or flee from it.

What you put into your body is just as important as how hard you dance. I believe with the right training and an understanding of how to take care of your body, you can mold it to be whatever you want it to be.

I've worked since I was 11 years old, playing music and following the dream, and shaking and moving and doing it. And then, you have cancer and it was like 'Ooooohh.' It was like a big eraser. It was the only thing in my life that had ever made me just stop.

I use products from my dermatologist but the best things you can do for your skin, are not smoke always use sunscreen and drink a lot of water.

The only thing Steve Jobs has ever asked me in all the years we've been together and have been partners, the only thing he has ever asked me is: 'Make it great.'

King Crimson will soon be touring parts of Europe.

There are plenty of guys who played great golf, had great careers and only won a few majors.

The Farrelly brothers make movies the way you imagine a movie set would be when you're a kid - fun all the time.

'Everwood' I think provides a unique feeling, an emotional experience. And other shows on TV don't have the acting talent to do that. Each one of our actors can do a serious scene and a humorous scene, and can do it all within the same sequence. They can go from a heartbreaking moment to a humorous moment.