There’s a lot of shortcomings when sales are automated. In most businesses, it’s a high-touch 1-1 conversation where you are attempting to bring value to the other person. It’s not a LinkedIn messenger bot that is going to do the trick.

Numbers don’t lie and sales is absolutely the foundation of your business. There is simply no other way.

Your religion in sales has to be attention. Before you even think about how to sell your SaaS product or your wine, or your agency, or your open house or your book, or whatever it is, you have to understand where the consumer actually is.

The truth is, sales is about people. You have to build relationships first. You have to put yourself in your customer’s shoes and empathize with their position. No app is going to teach you that.

You don’t get to decide whatever 13 to 25 year olds want to do with their hair, their clothes, their bodies, their cell phones, their friends, their time, or their money. You just have to observe and react.

99% of the time your customer is going to be searchable and accessible online. And for those of you that don’t know, consumers now spend 10 hours a day in front of their screen with roughly half of that time spent on a mobile device. Clearly the internet, and our glowing black boxes have our attention

When the energy of your tactics is to convert, you will most likely lose. When your energy is to disproportionately bring value and let the chips fall where they may, you will win. It will change your behavior, it will change the energy of the execution and it will change you game.

Like anything else in life, I think sale comes down to putting in the work, providing value, building relationships and doing the research.

If you want to win, you have to be practical with your understanding and execution. You have to go where the consumer actually is, and use the right tools to reach them.

The reason I have done so well in sales, is because I don’t do things with the expectation of a return. I do things to provide value, no matter what.

If you are intelligent, and you understand that you have no control over THE MARKET, then you begin thinking about where the potential upside is.

Being tied down by the idealistic vision of how you made your money in the past is wrong. The world is changing! And the way you were successful yesterday definitely won’t be the way you are successful today. You need to look forward and become utterly unromantic about what you did in the past that got you “here.”

Technology has changed the way we sell, and most of your actions as salespeople aren’t rooted in that reality. It’s all out there, you just have to go out and take it!

If you want to win in sales, you need to be utterly unromantic about consumer behavior. You need observe, analyze and adjust to where the consumer actually is. No one can deny that social media takes up our time.

Heres my strategy on the Cold War we win they lose.

The wise are above books.

Love your precious ones today, not tomorrow or yesterday.

I am very interested in Ayurvedic medicine and hope to explore it more someday. I only have a very superficial understanding of the whole thing right now. But learning what my body type is has shifted my whole self-care regime a bit, and I feel better because of it.

To love someone is nothing, to be loved by someone is something, but to be loved by the one you love is everything

Liberation that raises a cry against others is no true liberation. Liberation that means revolutions of hate and violence and takes away lives of others or abases the dignity of others cannot be true liberty.

Money flows into the US, and inflates US assets, and allows the US to have a monstrous trade deficit. That means we are consuming more than we are producing.

I'd come back after having served as ambassador to New Zealand and found that I had real concerns about the direction in which this country was headed.

I try to get away. It's very unusual for me to be in one spot for so many months, which is one of the things I've had to get used to for a television show. I enjoy going on adventures and seeing the planet.

At graduation you wear your square shaped mortarboards. My hope is that from time to time you will let your minds be bold and wear sombreros.

Any real person has a front and a real part to themselves.

Faffing is completely harmless, whereas its opposite - dynamic, purposeful activity - is often very harmful. Faffers do not tend to kill people or make them work 12-hour days or sell them shoddy merchandise or lend them vast sums of money that they cannot pay back.

But once you are in that field emotional intelligence emerges as a much stronger predictor of who will be most successful because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job.

We kinda like to pick you up and throw you on the ground. That's our thing.

There is no point in retaining a brand equity if it has no traction with consumers or has no likelihood of doing so.

For most of Wall Street's history, stock trading was fairly straightforward: buyers and sellers gathered on exchange floors and dickered until they struck a deal.

I was a late bloomer. I wasn't a child performer.

The civil rights movement was very important in my house, and then Vietnam was very important 'cause there were two boys, so I came of age during a very heated political climate.

I've been leading newsrooms for a while now and it's been an honor serving as Editor in Chief of N.J., but I really think that my best shot at moving the needle in politics is by getting close to it - by reading, reporting, tweeting and writing.

I just feel like the songs that come out are the songs that come.

I never said I'm not a feminist! I wrote one column where I was being sarcastic, and I called myself a 'wombist'. Now which sane person would say that 'wombist' is a better term than feminist? I was being sarcastic, and perhaps it was my fault in not getting the point across as clearly as I would have liked to. I don't think there's any doubt.

Financial advice needs to change according to what is happening in the economy.

All my characters are me. I'm not a good enough actor to become a character. I hear about actors who become the role and I think 'I wonder what that feels like.' Because for me, they're all me.

I do read a lot, and I think in recent years the ratio between the amount of non-fiction and fiction has tipped quite considerably. I did read fiction as a teenager as well, mostly because I was forced to read fiction, of course, to go through high school.