The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Oh, I'm not beautiful. I can look beautiful; I can put beauty on. When I'm tired, I look bloody awful. I think I'm turning into the actress from 'Dynasty,' Linda Evans.

If you're driving, and a cop is behind you, you automatically think they're going to pull you over, but cops have so much more going on than to think about pulling you over. The last thing a real cop wants to do is write a ticket. That's the truth.

Same thing with film, by the time you've finished shooting and you've really been into everything, you've touched up everything in the editing room. You've gone in there and taken little bits from everything.

My writing tends to become very dense, so I have to keep some cushion. Sometimes, words that seem superfluous are actually essential for the overall effect.

My very first acting job was with Alan Parker on' Angela's Ashes,' but as a child, I had written to so many other productions just applying for any role. I always wanted to be an actress, and I did loads of acting summer schools.

At the end of the day, I'm just trying to write a song that I like, that I'm not afraid to turn loose on the world. I do read a lot. I know a lot of people who read more, but I do try to keep a book in my hand most of the time, and I think that informs any kind of output that I'm going to have.

One could not have isolated this retrovirus without knowledge of other retroviruses, that's obvious. But I believe we have answered the criteria of isolation.

Life is a toy made of glass; it appears to be of inestimable price, but in reality it is very cheap.

We think Android is very, very fragmented, and becoming more fragmented by the day. And as you know, Apple strives for the integrated model so that the user isn't forced to be the systems integrator.

Not only did I come out as a reality star that was very boisterous and vivacious and outspoken and all those things. I flipped that into money and respect. And a lot of people can't do that.

If you don't know where you're going, any road will get you there.

It's no surprise that White people say things when they are together about Black people.

I may be paralyzed from the waist down, but unlike Gray Davis, I'm not paralyzed from the neck up.

If youve got an idea start today. Theres no better time than now to get going. That doesnt mean quit your job and jump into your idea 100 from day one but theres always small progress that can be made to start the movement.

I write five pages a day. If you would read five pages a day, we'd stay right even.

When I'm driving the highway by myself is when I write best.

If they opened things up and I could build a luxury condominium in Vedado, I would sell them in two hours here in Miami. Cubans in Miami would be the first to buy. In Miami, 80 percent of the people we sell to are foreigners. Havana is a city very similar to Miami... There's good music, good theater, good ballet.

My grandfather was the king of a region in western Nigeria, where I had the privilege to live for seven years while growing up. But what we think of as royalty in the U.K. is very different to royalty in Nigeria: if you were to throw a stone there, you would hit about 30 princes.

I have always considered myself to be very fortunate. To play for the biggest club in the world, which also happens to be the team I supported as a boy, means I have never had to consider changing away from Manchester United.

The rarest quality in an epitaph is truth.

Feeling hurt and lonely after a break up is natural. Spend time with family and friends to help ease the feeling.

Nature that framed us of four elements, warring within our breasts for regiment, doth teach us all to have aspiring minds.

I was told by my agent that a number of big stars won't work with anyone two inches taller than them and most of them are under six feet, so you have to be prepared to have trouble.