Its important as a entrepreneur to get meaningful information from a wide pool of individuals. One way to get them without spending a fortune is to pay attention to ongoing surveys of customer satisfaction This feedback can be gathered in various ways: comment cards, follow-up phone interviews or online questionnaires — Examples for questions What do they really think of your product or service? What do they like? What is irritating them? What do they think you could be doing better?”And perhaps the best yardstick of all. would they recommend you to any of their friends?

Horst Schulze

Excellence Wins

Horst Schulze

Exellence Wins

Hospitality Management

Malik Ourari

Get

Explore more quotes

“profit is the applause you get for creating a motivating environment for your people so that they will take care of your customers.”

Horst Schulze

“Ladies and Gentlemen Serving Ladies and Gentlemen”

Horst Schulze

“Horst has always seen his employees as business partners.”

Malik Ourari

“Very few people come to work to be negative or to do a lousy job. People come to contribute to a purpose. When we invite them to join us, to take on positions that befit them, their talents can blossom.

Horst Schulze

If you’re in the general business arena, as I am, you will speak most naturally about customers or “ guests. I’ll be doing this throughout the coming chapters. If you’re a consultant, adviser, or counselor, you’ll probably call them “clients.” If you work for a government entity, you’ll say “citizens” or “taxpayers.”

Malik Ourari

“If you’re selling hot dogs at the ballpark, obviously the fans want hot dogs—at the lowest possible price. If you’re running a school, parents want their kids to be educated—while paying the lowest possible taxes and fees”

Horst Schulze

I learned that deep down inside, hotel guests want to feel assured that everything is under control, and that any problem will be resolved right away. They don’t want to wait three hours. They want to unload their feelings on the closest person they see.

Horst Schulze

“Real knowledge of the customer is absolutely essential. Without it, you cannot serve your market in a way that is superior to the competition.”

Horst Schulze

Facebook:187258422945716653800 egbai6.dnmmml5wmi

No matter what field you’re in, I can guarantee that the people you serve want three main things. First, they want a product or service or other output with no defects. When I talk about defects, I’m thinking not just of physical defects say, a sticky door or a noisy toilet. I’m also including process or system defects

Horst Schulze

Facebook:187258422945716653800 wdwvsy.m1pne45cdi

Finally, they want the person with whom they’re dealing to be nice to them. They want to sense a caring attitude. In fact, this third desire is greater than the first two combined. It can atone for other shortfalls.

Horst Schulze

Two more customer desires have arisen in recent years. No matter what your standard product may be, people these days seem to be more and more interested in individualization and personalization.

Malik Ourari

Customers’ preferences keep changing. If you think you know them well today, you will still need to keep learning next year and the next and the next. Organizations and their leaders have to keep adjusting.

Dirk kreuter

understanding what means most to the public we serve is essential, even if it is not always easy.

Horst Schulze

Customer service starts the instant you make contact with an individual. Customer service starts at the front door or with the first ring of the phone. The first step of service is ➡️offering a great welcome⬅️.

Horst Schulze

Many of the smallest things we do have an impact on customers. They listen to how we talk When an organization builds a reputation for quality service, it creates a unique reputation.

Malik Ourari

I have taught my hotel staff that this welcome needs to happen as soon as the person gets within ten feet of them.

Malik Ourari

I learned that if a customer’s first four contacts with our hotel go well (for example, the phone reservation clerk, the doorman, the bellman, and the front desk), there will be virtually no complaints thereafter.

Horst Schulze

The second step is complying with the customers wishes. The focus here is not on your agenda but theirs. Yes, you want to make a sale. But what is most important is what is on their mind. That is why you say “How may I help you? I’m happy to do so” And then you listen—really listen to see what is front-of-mind for them

Horst Schulze

We’ve had the great welcome and have complied with the customer’s wishes. Now comes the final part of customer service, which is saying good-bye. It’s always important to say, “Thank you for coming in today,” or “Thank you for allowing us to serve you.

Malik Ourari

Facebook:1872584229457166130398 15j65di.vm5q2utyb9

Customer service isn’t just for those who face the public. It also extends to people inside an organization who deal with each other. Every employee in every department needs to figure out who their internal customer is.

Horst Schulze

There are two warning signals from the staff of troubled companies. The first warning signal is the overuse of the pronoun they. This telegraphe a rupture between departments or between upper and lower echelons. “Well, they won’t let us do such and such,” or “They messed up,” or “They just don’t get it.”

Horst Schulze

I’m not a big fan of desks with signs reading “Customer Service.” It sends a silent message to the rest of the employees that they don’t have to mess with such problems or serve customers because “Customer Service” will take care of it. No!

Horst Schulze

Service always implies caring. Make customer service a reality, not just a label, we have to hire the right kind of people and orient them thoroughly at the start, and then we have to repeat our values again and again. Every last employee contributes to creating loyalty among customers.

Horst Schulze

Sometimes a customer service problem or any defect, for that matter is rooted as much as five steps away from where it shows itself. One solitary person at a counter somewhere can’t solve it alone. It needs the best thinking of everyone connected to the process..

Malik Ourari

2% of customers simply cannot be pleased. They’re clearly irrational. They want things you can’t afford. Or they want things that will irritate the other 98% But even these people do not give us an excuse to stop being ladies and gentlemen. That is who we are and must continue to be whether others appreciate it or not

Malik Ourari

I like French films, Chabrol in particular. With him, you often get a skewed morality in which you sympathise with the person you shouldn't.

Ronald Frame

I was always getting told off by my choir teacher for, you know, riffing when I shouldn't.

Rita Ora

In 2002, in this country, there was an observation that for the first time in America, more kids were actively pursuing skateboarding than baseball.

Stephen Baldwin

It's not always clear whether the filmmaker intends our alienation or is even aware of it.

Steve Erickson

The spiritual journey is individual, highly personal. It can't be organized or regulated. It isn't true that everyone should follow one path. Listen to your own truth.

Ram Dass

Love is the hardest lesson in Christianity; but, for that reason, it should be most our care to learn it.

William Penn

I love being a mommy, and I love being an artist, and I love being a singer and an actress and making a movie - all that stuff I feel very passionate about, so I have a lot of energy for it.

Melora Hardin

My goal when I make my show is to make a show for women. I don't make a show for men.

Maggie Q

My grandma taught me how to hand-sew, so I'm always making things from hand-me-downs.

Becky G

Dont go away. I dont want to be alone. I cant stand being alone.

Arnold Rothstein

For a man to strike any women is most brutal, and I, as well as everyone else, think this far worse than any attempt to shoot, which, wicked as it is, is at least more comprehensible and more courageous.

Queen Victoria

You never want to sound bitter about critics, because they're entitled to do their job, too, but I place much more trust in a person who I can look in the eye and someone who I know I share some kind of taste with - so my friends, for instance. For me, a critic is unknown and therefore irrelevant.

Laura Donnelly

Truth has rough flavours if we bite it through.

George Eliot

Going to war is a rare experience in American culture, so it's easy for simple notions to gain a lot of weight. The reality is always more complex.

Phil Klay

What I am is good enough if I would only be it openly.

Carl Rogers

I'm trying to create a collection of stories - the 'U.F.O.W.A.V.E.' songs are all stories. I haven't really taken direct lyrical influence from other songwriters, but my dad bought me a book of W.H. Auden's poems when I was younger, and the imagery really interested me.

King Krule

Fight for the things that you care about, but do it in a way that will lead others to join you.

Ruth Bader Ginsburg

We can't give the truth to someone as an object, we can only point to it, inviting inspection. It is in that spirit that we can hear or read a teaching and then look at our own lives, at our own experiences to see whether anything might have been revealed about them.

Sharon Salzberg

He's dangerous because when God talks to him Bob will do whatever God asks him to do at great cost, even if no one agrees, if it's contrary to the way the stream is going, if Bob feels God is in it he will do it.

Bill Hybels

I believe you can never fail in life or love. You just produce results. It's up to you how you interpret those results.

Karen Salmansohn

I believe that horses bring out the best in us. They judge us not by how we look what were wearing or how powerful or rich we are they judge us in terms of sensitivity consistency and patience. They demand standards of behavior and levels of kindness that we as humans then strive to maintain.

Clare Balding

Families survive, one way or another. You have a tie, a connection that exists long after death, through many lifetimes.

Jessica Lange

Pentecost came with the sound of a mighty rushing wind, a violent blast from heaven! Heaven has not exhausted its blasts, but our danger is we are getting frightened of them.

Smith Wigglesworth