Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

A little stream came tumbling from the height, And struggling into ocean as it might. Its bounding crystal frolick'd in the ray, And gush'd from cliff to crag with saltless spray.

The number of children is not growing any longer in the world. We are still debating peak oil, but we have definitely reached peak child.

When they speak about 'We the people...,' we the people have to have a voice. It can't just be the establishment voice.

Actually, if you look at the essence of ISIS, how it came about, it's the product of foreign invasion. Foreign invasion in Iraq led to removal of Saddam Hussein, and we're not unhappy with that, but the point is that foreign presence in any territory has created dynamics. And you cannot avoid those dynamics.

My children are now all grown. Some are in their 60s. But when they call and I answer the phone, they say, 'How are you?' And before I can answer, they ask, 'Is Mother there?'

Concerns about the size and role of government are what seem to leave reformers stammering and speechless in town-hall meetings. The right wants to have a debate over fundamental principles; elected Democrats seem incapable of giving it to them.

I believe the divine is part of the world, not in a pantheistic way but by way of the movement of the Spirit.

No one can whistle a symphony. It takes a whole orchestra to play it.

Life's most persistent and urgent question is, 'What are you doing for others?'

I feel like I missed my era, because I remember the time when black people uplifted each other and looked for the positives. I feel sorry for the people who live their lives in the negative default setting because they filter out what's good, and that's no way to live.

Rap records don't make you feel good no more. Six months after release, it can't come back as a classic.

Basically, it's hard for me to assess myself, a hardship not only prompted by the immodesty of the enterprise, but because one is not capable of assessing himself, let alone his work. However, if I were to summarize, my main interest is the nature of time. That's what interests me most of all. What time can do to a man.

If loneliness is part of our essence, that is, our essential nature, that is only because of the way, in practical terms, we actually exist; that is, the way we move and work and live in the world.

'Pootie Tang' may be raw and slovenly - hey, it often is raw and slovenly - but it succeeds as a laugh getter because of the spot-on satirical notes. You might say that the movie walks it like it talks it; I'm not sure what Pootie would say.

After the Berlin Wall came down I visited that city and I will never forget it. The abandoned checkpoints. The sense of excitement about the future. The knowledge that a great continent was coming together. Healing those wounds of our history is the central story of the European Union.

A friend loveth at all times, and a brother is born for adversity.

The coward threatens when he is safe.

Oppressed groups are frequently placed in the situation of being listened to only if we frame our ideas in the language that is familiar to and comfortable for a dominant group. This requirement often changes the meaning of our ideas and works to elevate the ideas of dominant groups.

If you're lucky, and a building succeeds, the real product has many more dimensions than you can ever imagine. You have the sun, the light, the rain, the birds, the feel.

I suffer depression only in the sense that I am a writer. We don't have proper jobs to go to. We are on our own all day. Show me a writer who doesn't get depressed: who has a completely stable mood. They'd be a garage mechanic or something.

I don't think people spend nearly enough time thinking about what they like and what they're good at.

I have disassociated myself from that book.

One of the fantastic things about books fiction or non fiction is the way they give you a chance to look into different lives.