The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

It doesn't get easier. You get better.

If anything, the bailouts actually hindered lending, as banks became more like house pets that grow fat and lazy on two guaranteed meals a day than wild animals that have to go out into the jungle and hunt for opportunities in order to eat.

The Philadelphia region does have capital, but there's no concentration of it.

The human mind, if it is to keep its sanity, must maintain the nicest balance between unity and plurality.

A rule to live by: I won't use anything I can't explain in five minutes.

I don't really differentiate between different genres: if there's a good part going, I'll go after it, and it's preferable to me if it's something I haven't done before.

Many business leaders are seeing the relationship between long term success and sustainability, and that's very heartening.

Never let anyone define what you are capable of by using parameters that don't apply to you.

As for my support for Obama, remember that I was brought up in Washington. It was an all-black city when I was a kid. And I've always been very pro-African-American - or whatever phrase we now use.

Let me tell you what the truth is... I have learned one thing in life: there is no such thing as bad press. There is not. That's a fundamental truth. The more bad things said about you, the more power they give to you.

Regardless of differences, we strive shoulder to shoulder... [T]eamwork can be summed up in five short words: 'We believe in each other.

If someone tied me down and made me answer the question, singer, actress, clothing designer, I most likely - it could change on any given day, but mostly likely I would lean towards singing. It's where I feel most like myself - on stage singing.

I always set myself huge goals each year, and I'm pretty good at manifesting them, which ends up meaning I take a lot on my plate.

Yet while on my trip to the Middle East, the London bombings occurred. This was yet another stark reminder that if we don't fight terrorists abroad, they just get closer to our home.

I'm not really in Louis CK's circle. It'd probably be harder if we were really close and I went off on him.

At this point, I don't get hired a lot because people don't think I could finance a movie.

That which the fountain sends forth returns again to the fountain.

I would like to see us find Osama Bin Laden, but let's say we did capture him. Let's say we did kill him. How much good would that do? There's still thousands of people behind him. It's this huge thing.

Tonight, I want to say to every member of the democratic party, who believes in limited government, in personal opportunity and the united States constitution, and a safe and secure America, come home. To the Reagan Democrats, your party has left you. And the Republican party wants you, we welcome you back.

Historian - a broad-gauge gossip.

We are a government of laws. Any laws some government hack can find to louse up a man who's down.

There's nothing worse than a dream sequence done all in post-production.

Just because you know umpteen billion scales, it doesn't mean you have to use them all in a solo.