Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Caravanning can be as simple or as luxurious as you choose. My own experience is probably not dissimilar to that of many families across the country who also share this hobby.

Freedom is the recognition of necessity.

Dreams are true while they last, and do we not live in dreams?

God has two families of children on this earth, the once-born and the twice-born.

One of my biggest goals, especially with writing YA novels, is just to have people enjoy reading.

My grandfather left Cuba when Castro came into power and literally left everything. He had two suitcases and two kids and showed up in New Jersey and waited for my uncle to meet up with him. Imagine - there were no cell phones back then!

Talk is cheap when your words are of no value.

County government can be simplified greatly by reorganizing and consolidating some of the offices, making others appointive, and reducing salaries in keeping with the salaries paid by private business for the performance of similar duties.

The most gifted natures are perhaps also the most trembling.

More enduringly than any other sport, wrestling teaches self-control and pride. Some have wrestled without great skill - none have wrestled without pride.

Nations, great nations have limitations. All nations have limitations. Even great powers have limitations.

Abortion is not a favor for the medical profession to bestow but an obligation for them to perform.

Peoplehood tends to develop into nationhood if the people achieves a certain maturity. This is analogous to an individual person who becomes acquainted with herself only in the course of her life, without being able to say that she possessed no personal uniqueness at all before that 'self-recognition.'

I really can't describe what my stand-up is like - people see it and they say it's like that, or it's like this, and that's really up to them, that's fine, but I don't sit around all day analysing it. I just try and enjoy a show and interest myself because if I don't do that then I won't interest anybody else.

The happiest moments of my childhood were spent on my grandmother's front porch in Durham, N.C., or at her sister's farmhouse in Orange County, where chickens paraded outside the kitchen's screen door and hams were cured in the smokehouse.

Afghan human rights campaigners worry that U.S. forces may be using secret detention sites like the one allegedly at Rish-Khor to carry out interrogations away from prying eyes. The U.S. military, however, denies even having knowledge of the facility.

I'm very proud to be representing Latinas and women of color, young mothers and full-figured women. I just love that we're seeing different types of people on screen.

The most frightening pages of history are those which reveal how easily conditions making a desert of the human spirit may come into existence, with the oozings away of incentive and kindliness in our natural social structure.

He who is not just is severe, he who is not wise is sad.

Those who dream by day are cognizant of many things which escape those who dream only by night.

Most Americans aren't the sort of citizens the Founding Fathers expected; they are contented serfs. Far from being active critics of government, they assume that its might makes it right.

Anger is one letter away from danger, the letter ‘d’ in front. The coolant of anger is also letter ‘d’ because ‘d’elay is the ‘d’efeat of anger.

Violence does not contribute to anything.