Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I'm the lead singer of the Beach Boys and an ambassador of this amazing music that touched a generation.

The laws of literature, like the laws of gossip, usually demand exaggeration, decontextualization, a heightened or minimalized reality, and a lot more shape and order and impact than everyday life.

Incredibly, I've been mistaken for Kylie Minogue many times. People look at me, and you can see them thinking, 'She's somebody - but I don't know who.'

There are movies where we are interested in seeing people's lives without agreeing with what they're doing.

Brothers don't necessarily have to say anything to each other - they can sit in a room and be together and just be completely comfortable with each other.

Communism was meant to be an alternative religion.

This I have observed: There are no language barriers in the Church. There is a mighty power that transcends the power of messages conveyed by words alone, and this is the power of messages communicated by the Spirit to our hearts.

In general, you don't want competitors to understand your business outside of telling people your revenue and profitability numbers.

I don't want to flee, nor do I want to abandon the battle of these farmers who live without any protection in the forest. They have the sacrosanct right to aspire to a better life on land where they can live and work with dignity while respecting the environment.

Capitalism is the legitimate racket of the ruling class.

At the end of the day, I got to live my life for my family, for my children, and I'm going to do what's best for them.

It's not just parliament that requires radical modernisation. It's our democratic processes.

Actors want to act; actors want to emote. It's like the emotional equivalent of tearing your shirt off and screaming to the heavens: you want to express, and you want to be seen to be expressing.

If you're meeting someone for the first time after three hours of hair, makeup, and styling, you've already set the bar too high.

I'm going to continue to talk about what is important to the people of Connecticut which is jobs, getting people back to work, the economy.

There is nothing like roast chicken. It is helpful and agreeable, the perfect dish no matter what the circumstances. Elegant or homey, a dish for a dinner party or a family supper, it will not let you down.

I see people sometimes who remind me of my narrators.

When I sing along with Britney Spears I will sing in an American accent. But eventually I found my own voice. My songs are so brutally honest, it would be alien to sing in any accent other than my own. Don't get me wrong - I can imitate singers. I can do bar mitzvahs and weddings.

Let us develop an agenda for children that says we can do something about teen pregnancy. Let us make sure that parents are old enough, wise enough, and financially able to take care of their children.

My mom was in education, and I remember reading in one of her books about multiple intelligences - this whole theory about how there are all these different ways you can be intelligent, like eight or 10 of them or something. And one of them is emotional.

I couldn't open up a magazine, you couldn't read a newspaper, you couldn't turn on the TV without hearing about the obesity epidemic in America.

Tony and I had a good on and off screen relationship, we are two very different people, but we did share a sense of humor, we now live in different parts of the world but when we find ourselves in the same place it is more or less as if there had been no years in between.

Give the children an opportunity to make garden. Let them grow what they will. It matters less that they grow good plants than that they try for themselves.