Business Unit Manager

Trust Essential First Step Here's what to do. In your interactions every day, take actions that increase the three key factors that build trust, reliability, credibility, and connection.

Reliability. Be someone who can be counted on. Show up on time, be prepared, and over-deliver. Make commitments and follow through. Close the loop on all expectations. If sometimes you fall short, do whatever it takes to make it right.

Credibility. Bring value to the table. Know what you're supposed to know and do what you're supposed to do. Learn all you can about your business and industry. Step up when you're needed. Make your presence felt and add value.

Connection. Build rapport and relationship with others. Learn something from them or about them every time you interact. Find out what matters to them and help them get it.

"Set your course by the stars, "not by the lights of every passing ship."

We need direction, but not just any direction, nor one that is too susceptible to change, though things change around us every day.

Second, motivate commitment. Why should we give our best effort? You must make a convincing case and embody the inspiration you want to see in others.

Third, drive for results. What happens when trouble happens? Changes, challenges, and crises will come. You must prepare us to adapt and endure and prevent us from giving in to excuses, naivete, and fatigue.

"The pessimist complains about the wind; "the optimist expects it to change; "the realist adjusts the sails."

Fourth, develop yourself. How do you equip yourself for the journey? You can't give your people what they deserve for long unless you give yourself what you need too. Leading others is a voyage in the outer world of tangible results and the inner world of your own growth. It takes curiosity and courage.