Whenever you build a new kind of page—particularly forms—you should print the page out and the person in the next cubicle and see if they can make sense out of it. This kind of informal testing can be very efficient, and eliminate a lot of potential problems.

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Don’t make me think

Being an expert in online usability Krug gathered his experience in a wonderful book. This summary of key thoughts will help you to remember most important principles and laws.

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