Your most unhappy customers are your greatest source of learning.
In this collection you will get to know what Bill Gates thinks risk taking, learning from mistakes, coaching, motivation and last not least how information technology will influence business.
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When I was ten years old, I saw a big, fat beetle get squished. I don't recall the circumstances, but that's not important. It's the result that stuck with me. The beetle's thick, viscous insides so closely resembled a crushed blueberry that, to this day, I can't eat raw blueberries without feeling nauseous.