La gratitud es como aquel licor de Oriente que sólo se conserva en jarros de oro: perfuma las almas grandes y se agria en las pequeñas.
La gratitud es un sentimiento de reconocimiento de un beneficio que se ha recibido o se recibirá.
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Fear is not a motivating factor. You might be able to get a little bit more out of someone in the short term, but you will completely erode your business and your culture in the long term. You're going to lose all your good people. You're not going to have people tell you the truth, and it becomes the tradition.
If you think about Cisco's offerings like TelePresence, where it's an immersive way to communicate for businesses to connect and have conversations in a real-time immersive mode, how that will change health care, how that'll change retail business, how that'll change actually travel. There's lots of changes that we will see going forward.