People who work on the user interface side need to have empathy as a key characteristic. But if you are writing device drivers you don't really need to understand humans so well.
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Having played many roles of scientific intellect I do have an empathy for that world. It's been hard on me because flying the Enterprise for seven years in Star Trek and sitting in Cerebro in X-men has led people to believe that I know what I'm talking about. But I'm still trying to work out how to operate the air conditioning unit on my car.