The biggest mistake is believing there is one right way to listen, to talk, to have a conversation - or a relationship.

For most women, the language of conversation is primarily a language of rapport: a way of establishing connections and negotiating relationships.

Relationships are made of talk - and talk is for girls and women.

Each person's life is lived as a series of conversations.

We all know we are unique individuals, but we tend to see others as representatives of groups.

We tend to look through language and not realize how much power language has.

The biggest mistake is believing there is one right way to listen, to talk, to have a conversation - or a relationship.

Each underestimates her own power and overestimates the other's.

Communication is a continual balancing act, juggling the conflicting needs for intimacy and independence. To survive in the world, we have to act in concert with others, but to survive as ourselves, rather than simply as cogs in a wheel, we have to act alone.

'Right' and 'wrong' aren't words a linguist uses.

A sister is like yourself in a different movie, a movie that stars you in a different life.

A sister is someone who owns part of what you own: a house, perhaps, or a less tangible legacy, like memories of your childhood and the experience of your family.

A sister is the one person you can call in the middle of the night when you can't sleep or the one who doesn't want to hear about your problems unless you're ready to do something about them. She's the one who is there when you need her or the one whose absence when you need her hurts the most.

All of us aspire to be powerful, and we all want to connect with others.

American popular culture, like individuals in daily life, tends to either romanticize or demonize mothers. We ricochet between 'Everything I ever accomplished I owe to my mother' and 'Every problem I have in my life is my mother's fault.'

An assumption underlying almost all comments on interruptions is that they are aggressive, but the line between what's perceived as assertiveness or aggressiveness almost certainly shifts with an interrupter's gender.

Asian cultures... place great value on avoiding open expression of disagreement and conflict because they emphasize harmony.

Back when the powerful 19th-century senator Henry Clay was called 'the great compromiser,' achieving a compromise really was considered great.

Conversations with sisters can spark extremes of anger or extremes of love. Everything said between sisters carries meaning not only from what was just said but from all the conversations that came before - and 'before' can span a lifetime. The layers of meaning combine profound connection with equally profound competition.

Everything we say has metamessages indicating how our words are to be interpreted: Is this a serious statement or a joke? Does it show annoyance or goodwill? Most of the time, metamessages are communicated and interpreted without notice because, as far as anyone can tell, the speaker and the hearer agree on their meaning.

Everything you say in a family carries meaning from all that was said before. So with friends, there is less likelihood of a few words triggering associations from childhood, where our deepest emotions often are rooted.

For each other, at each other: Sisters can be either or both. The same could be said of people in any close relationship. Yet there is something special about sisters - specially gratifying and specially fraught.

For girls and women, talk is the glue that holds a relationship together - and the explosive that can blow it apart. That's why you can think you're having a perfectly amiable chat, then suddenly find yourself wounded by the shrapnel from an exploded conversation.

For women, detailed conversation is our lifeblood, while for men it's just not as critical.

I am the youngest of three girls. My first linguistics book was a study of 'New York Jewish conversational style'. That was my dissertation.

I believe the switch from 'lady' to 'woman' was part of the women's movement. 'Lady' was a euphemism for 'woman,' and that was one reason that we wanted to move away from it.

I can't tell you how many times I heard from younger sisters that their older sisters were bossy and judgmental.

I grew up in Brooklyn, N.Y. For part of my life, I was living in Detroit, and I remember a friend of mine commenting she could always tell when I had been speaking to my mother because my New York accent had come back.

I think of myself as a writer as much as I think of myself as a linguist and an academic. I really enjoy writing - playing with language and getting just the right metaphor.

I was one of those daughters who saw my mother as my enemy when I was a teen.

I would say 'woman' used to be a noun, and now it is a noun and also an adjective. And words change their functions in that way. It's one of the most common phenomena about words. They start as one thing, and they end up as something else.

I wouldn't say that it's hard for sisters to treat each other with respect. Many do.

I'm a linguist. I study how people talk to each other and how the ways we talk affect our relationships.

I've long believed that if you understand how conversational styles work, you can make adjustments in conversations to get what you want in your relationships.

If you understand gender differences in what I call 'conversational style', you may not be able to prevent disagreements from arising, but you stand a better chance of preventing them from spiraling out of control.

In a world of status, independence is key, because a primary means of establishing status is to tell others what to do, and taking orders is a marker of low status. Though all humans need both intimacy and independence, women tend to focus on the first and men on the second. It is as if their lifeblood ran in different directions.

In my own writing, I avoid 'female' and try to say 'woman' because I feel that the word 'female' has connotations of not just biology but also non-human mammals. The idea of 'female' to me is more appropriate for a female animal.

In some ways, siblings, and especially sisters, are more influential in your childhood than your parents.

In the past, great communicators were great orators, but great communicators today sound conversational, and interrupting is common in conversation. And public discourse is now more about entertainment than enlightenment.

In this world, conversations are negotiations for closeness in which people try to seek and give confirmation and support, and to reach consensus. They try to protect themselves from others' attempts to push them away.

It might seem at first surprising that when I studied women and men talking at work, I found that women 'interrupted' each other more often than men did - when they were in all-women conversations.

It's a particularly modern myth that married people are best friends. The best-friend concept is a uniquely female phenomena.

It's an interesting point about sisters not getting the same attention as parents and children, and even brothers. I suspect it's just because women didn't count that much and weren't the ones writing the accounts.

Many mothers and daughters are as close as any two people can be, but closeness always carries with it the need - indeed, the desire - to consider how your actions will affect the other person, and this can make you feel that you are no longer in control of your own life.

Many mothers or daughters assume that words only mean one thing. 'If I feel criticised, that has to be the whole story', and 'if I feel I am being helpful, that has to be the whole story'.

Maybe we're kind of predisposed to think that anything a politician does is calculated and therefore suspect.

Mothers and daughters find in each other the source of great comfort but also of great pain. We talk to each other in better and worse ways than we talk to anyone else.

Mothers subject their daughters to a level of scrutiny people usually reserve for themselves. A mother's gaze is like a magnifying glass held between the sun's rays and kindling. It concentrates the rays of imperfection on her daughter's yearning for approval. The result can be a conflagration - whoosh.

My interest in the linguistic differences between women and men grew from research I conducted early in my career on conversations between speakers of different ethnic and regional backgrounds.