Ken Blanchard

Feedback is the breakfast of champions.

Dont quack like a duck soar like an eagle.

I never use notes, they interfere with me.

He isnt a real boss until he has trained subordinates to shoulder most of his responsibilities

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

When you're committed to something, you accept no excuses, only results.

Customer service is not a department its everyones job.

Don't quack like a duck, soar like an eagle.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.

Nice guys may appear to finish last, but usually they are running a different race.

Start your day with good intentions and set yourself up for a good attitude. Its not what happens to you that matters but how you respond.

The key to successful leadership today is influence, not authority.

In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.

All good performance starts with clear goals.

Too many leaders act as if the sheep... their people... are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

Connect the dots between individual roles and the goals of the organization. When people see that connection they get a lot of energy out of work. They feel the importance dignity and meaning in their job.

I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.

People who produce good results feel good about themselves.