Margaret J. Wheatley

I believe that our very survival depends upon us becoming better systems thinkers.

Our willingness to acknowledge that we only see half the picture creates the conditions that make us more attractive to others. The more sincerely we acknowledge our need for their different insights and perspectives, the more they will be magnetized to join us.

There are many benefits to this process of listening. The first is that good listeners are created as people feel listened to. Listening is a reciprocal process - we become more attentive to others if they have attended to us.

I believe that the capacity that any organisation needs is for leadership to appear anywhere it is needed, when it is needed.

Everyone in a complex system has a slightly different interpretation. The more interpretations we gather, the easier it becomes to gain a sense of the whole.

We do as much harm holding onto programs and people past their natural life span as we do when we employ massive organizational air strikes. However, destroying comes at the end of life's cycle, not as a first response.

When we can lay down our fear and anger and choose responses other than aggression, we create the conditions for bringing out the best in us humans.

Too many problem-solving sessions become battlegrounds where decisions are made based on power rather than intelligence.

We experience problem-solving sessions as war zones, we view competing ideas as enemies, and we use problems as weapons to blame and defeat opposition forces. No wonder we can't come up with real lasting solutions!

In our daily life we encounter people who are angry deceitful intent only on satisfying their own needs. There is so much anger distrust greed and pettiness that we are losing our capacity to work well together.

Hopelessness has surprised me with patience.

I'm sad to report that in the past few years, ever since uncertainty became our insistent 21st century companion, leadership has taken a great leap backwards to the familiar territory of command and control.

Whatever life we have experienced if we can tell our story to someone who listens we find it easier to deal with our circumstances.

I think it is quite dangerous for an organisation to think they can predict where they are going to need leadership. It needs to be something that people are willing to assume if it feels relevant, given the context of any situation.

Aggression is the most common behavior used by many organizations, a nearly invisible medium that influences all decisions and actions.

Whatever life we have experienced, if we can tell our story to someone who listens, we find it easier to deal with our circumstances.

Aggression is inherently destructive of relationships. People and ideologies are pitted against each other, believing that in order to survive, they must destroy the opposition.

Listening moves us closer, it helps us become more whole, more healthy, more holy. Not listening creates fragmentation, and fragmentation is the root of all suffering.

Circles create soothing space, where even reticent people can realize that their voice is welcome.

Destroying is a necessary function in life. Everything has its season, and all things eventually lose their effectiveness and die.

Most people associate command and control leadership with the military.

The nature of the global business environment guarantees that no matter how hard we work to create a stable and healthy organisation, our organisation will continue to experience dramatic changes far beyond our control.

In this present culture, we need to find the means to work and live together with less aggression if we are to resolve the serious problems that afflict and impede us.

For us, someone who is willing to step forward and help is much more courageous than someone who is merely fulfilling the role.

Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.

In the past, it was easier to believe in my own effectiveness. If I worked hard, with good colleagues and good ideas, we could make a difference. But now, I sincerely doubt that.

For eons, humans have struggled to find less destructive ways of living together.

Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful.

Without aggression, it becomes possible to think well, to be curious about differences, and to enjoy each other's company.

Change always involves a dark night when everything falls apart. Yet if this period of dissolution is used to create new meaning then chaos ends and new order emerges.

All social change begins with a conversation.

Determination, energy, and courage appear spontaneously when we care deeply about something. We take risks that are unimaginable in any other context.

These days, our senses are bombarded with aggression. We are constantly confronted with global images of unending, escalating war and violence.

Aggression only moves in one direction - it creates more aggression.

Thinking is the place where intelligent actions begin. We pause long enough to look more carefully at a situation, to see more of its character, to think about why it's happening, to notice how it's affecting us and others.

In our daily life, we encounter people who are angry, deceitful, intent only on satisfying their own needs. There is so much anger, distrust, greed, and pettiness that we are losing our capacity to work well together.

For me, this is a familiar image - people in the organization ready and willing to do good work, wanting to contribute their ideas, ready to take responsibility, and leaders holding them back, insisting that they wait for decisions or instructions.

In virtually every organization, regardless of mission and function, people are frustrated by problems that seem unsolvable.

I've wanted to see beyond the Western, mechanical view of the world and see what else might appear when the lens was changed.

In these troubled, uncertain times, we don't need more command and control; we need better means to engage everyone's intelligence in solving challenges and crises as they arise.

We would do well to ponder the realization that love is the most potent source of power.

The things we fear most in organizations fluctuations disturbances imbalances are the primary sources of creativity.

Organisations are now confronted with two sources of change: the traditional type that is initiated and managed; and external changes over which no one has control.

Successful organizations, including the Military, have learned that the higher the risk, the more necessary it is to engage everyone's commitment and intelligence.

We know from science that nothing in the universe exists as an isolated or independent entity.

I think we have to notice that the business processes we use right now for thinking and planning and budgeting and strategy are all delivered on very tight agendas.

And time for reflection with colleagues is for me a lifesaver; it is not just a nice thing to do if you have the time. It is the only way you can survive.

Even though worker capacity and motivation are destroyed when leaders choose power over productivity, it appears that bosses would rather be in control than have the organization work well.

For example, I was discussing the use of email and how impersonal it can be, how people will now email someone across the room rather than go and talk to them. But I don't think this is laziness, I think it is a conscious decision people are making to save time.

We have created trouble for ourselves in organizations by confusing control with order.

I think a major act of leadership right now, call it a radical act, is to create the places and processes so people can actually learn together, using our experiences.

Yet we act as if simple cause and effect is at work. We push to find the one simple reason things have gone wrong. We look for the one action, or the one person, that created this mess. As soon as we find someone to blame, we act as if we've solved the problem.

Probably the most visible example of unintended consequences, is what happens every time humans try to change the natural ecology of a place.

Probably the most visible example of unintended consequences is what happens every time humans try to change the natural ecology of a place.

When leaders take back power, when they act as heroes and saviors, they end up exhausted, overwhelmed, and deeply stressed.