Running those poor steers back and forth in the heat is ridiculous. What they ought to do is put the steers in the convention hall and run the delegates.

Consumers are statistics. Customers are people.

Running those poor steers back and forth in the heat is ridiculous. What they ought to do is put the steers in the convention hall and run the delegates.

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

Deciding taste is egotistical, but that's how taste is established, by somebody having the courage to say, 'I don't want to sell that.'

I already own more than any human being needs.

I love to sell, to visualize something for someone and make them see it.

I saw an ad for an expensive car and got so excited about it, I called the dealer. 'How are those new cars?' I asked. 'They're fine,' he said. I thought he'd offer to let me drive it for a weekend. He didn't. I expected a salesman to call. No one did. I didn't buy the car.

I thought it was unfair to ask school kids to integrate first. The parents should lead the way, not send out the children as advance troops.

I thought: 'It would be great to create a series of clothes that looked like that tree.' Clothes that gave you the green of the leaf and the warm brown of the underside of that leaf and the vanilla colored blossom.

I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.

I'd like to put together a think tank of people - economists, futurists, city planners, a few department-store people - to discuss reinventing the department store.

I'm lucky that I was in retailing during the time that I call the golden age of retailing.

If the salesperson is busy, he or she should nod and say 'I'll be with you in a few moments,' so the customer won't mind waiting.

If you demand the best, sometimes you get it.

It ought to be self-evident common sense that service is important to sales. But it's not.

It was at the department store where people got away from provincialism.

Make life exciting, and you live longer.

Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me.

Other than things like toothpaste, I don't buy anything that isn't sold to me.

Owners of valuable works of art don't give to institutions that don't provide good air conditioning and have good shows.

Running a fashion business takes the heart of a good gambler. You're always dealing with new things. And there's no guarantee that anything new is going to be successful.

The department store was a product of the 19th century and became a very important institution as America went into the 20th century. It provided show places in developing towns like Terre Haute, Sacramento, and Dallas.

There's a right way to sell and a wrong way to sell.

What we learned was that the collective glamour of a specialty store could sell a lot of merchandise.

You have to empower your sales staff to use their judgment and go beyond the standards set down on paper and by the computer.

All men are by nature equal, made all of the same earth by one Workman; and however we deceive ourselves, as dear unto God is the poor peasant as the mighty prince.

But, in the name of the experimental method and out of our poor knowledge, are we really entitled to claim that everything happens by chance, to the exclusion of all other possibilities?

A rich man is nothing but a poor man with money.

False shame accompanies a man that is poor, shame that either harms a man greatly or profits him; shame is with poverty, but confidence with wealth.

A person cannot love a plant after he has pruned it, then he has either done a poor job or is devoid of emotion.

Poor is the man whose pleasures depend on the permission of another.

Men who are scandalized at the lack of freedom in Russia do not ask themselves how real is liberty among the poor, the weak, and the ignorant in capitalist society.

Hope is a flatterer, but the most upright of all parasites; for she frequents the poor man's hut, as well as the palace of his superior.

There's a constant flow of child actors. It's kind of funny to watch the new crew come through. I think, You poor little things. You're going to have to struggle for a long time.

Content makes poor men rich; discontent makes rich men poor.

You need massive recruitment to tell the poorest of the poor what is possible.

Life is not a matter of holding good cards, but of playing a poor hand well.

I think it's time to do clean-up for a generation. I believe this is one of the movies that hits home for all colors and all races. Everybody I talk to, black or white, suburban, rich or poor, can relate to rejection, can relate to not having a father or a mother.

Money is a poor man's credit card.

Success in life comes not from holding a good hand, but in playing a poor hand well.

No one is rich whose expenditures exceed his means, and no one is poor whose incomings exceed his outgoings.

I think Morse's thing about being a poor policeman but a good detective is a very good description of him.

When I got outta High School I was driving a truck. I was just a poor boy from Memphis, Memphis.

They've got us surrounded again, the poor bastards.

Nowadays there is more dynamism in chess, modern players like to take the initiative. Usually they are poor defenders though.

It is only the poor who pay cash, and that not from virtue, but because they are refused credit.

If you're poor and you do something stupid, you're nuts. If you're rich and do something stupid, you're eccentric.