A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

The key is not to prioritize what's on your schedule, but to schedule your priorities.

It's a fact that more people watch television and get their information that way than read books. I find new technology and new ways of communication very exciting and would like to do more in this field.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

Effective leadership is putting first things first. Effective management is discipline, carrying it out.

The main thing is to keep the main thing the main thing.

We are not animals. We are not a product of what has happened to us in our past. We have the power of choice.

There are three constants in life... change, choice and principles.

Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.

In the last analysis, what we are communicates far more eloquently than anything we say or do.

We are the creative force of our life, and through our own decisions rather than our conditions, if we carefully learn to do certain things, we can accomplish those goals.

Live out of your imagination, not your history.

Public behavior is merely private character writ large.

Every human has four endowments- self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change.

Our character is basically a composite of our habits. Because they are consistent, often unconcious patterns, they constantly, daily, express our character.

A mission statement is not something you write overnight... But fundamentally, your mission statement becomes your constitution, the solid expression of your vision and values. It becomes the criterion by which you measure everything else in your life.

Accountability breeds response-ability.

An empowered organisation is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organisational success.

Begin with the end in mind.

Between stimulus and response, there is a space where we choose our response.

Employers and business leaders need people who can think for themselves - who can take initiative and be the solution to problems.

Every human has four endowments - self awareness, conscience, independent will and creative imagination. These give us the ultimate human freedom... The power to choose, to respond, to change.

Every time you think the problem is 'out there,' that very thought is the problem.

Find your voice and inspire others to find theirs.

Historically, the family has played the primary role in educating children for life, with the school providing supplemental scaffolding to the family.

How can you possibly reconcile the justice of God with the idea that only through Christ can you be saved? Most of the world lives and dies and never even hears of Christ. There has to be some mechanism set up for all those who have ever lived to have an opportunity to hear of Christ.

I affirm to you the tremendous potential you have, not beyond anything you could ever imagine.

If there's one thing that's certain in business, it's uncertainty.

If we keep doing what we're doing, we're going to keep getting what we're getting.

If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success.

If you have a family mission statement that clarifies what your purpose is, then you use that as the criterion by which you make the decisions.

If you want small changes in your life, work on your attitude. But if you want big and primary changes, work on your paradigm.

In school, many of us procrastinate and then successfully cram for tests. We get the grades and degrees we need to get the jobs we want, even if we fail to get a good general education.

Instead, I have an abundance mentality: When people are genuinely happy at the successes of others, the pie gets larger.

It takes a great deal of character strength to apologize quickly out of one's heart rather than out of pity. A person must possess himself and have a deep sense of security in fundamental principles and values in order to genuinely apologize.

It's amazing how confused and distracted and misdirected so many people are.

Just as we develop our physical muscles through overcoming opposition - such as lifting weights - we develop our character muscles by overcoming challenges and adversity.

Leadership is a choice, not a position.

Life is not accumulation, it is about contribution.

Light is the greatest disinfectant in nature and also in organizations.

Listen with the intent to understand, not the intent to reply.

Listen with your eyes for feelings.

Moral authority comes from following universal and timeless principles like honesty, integrity, treating people with respect.

Most negotiators are trying to get their way.

Outsourcing is inevitable, and I don't think it's necessarily treating people like things.

People and organizations don't grow much without delegation and completed staff work because they are confined to the capacities of the boss and reflect both personal strengths and weaknesses.

Principles are guidelines for human conduct that are proven to have enduring, permanent value.

Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.

Remember, we are not human beings having a spiritual experience. We are spiritual beings having a human experience.