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W. Edwards Deming

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Quotes
45

All anyone asks for is a chance to work with pride.
W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
It is not necessary to change. Survival is not mandatory.
W. Edwards Deming
If you don't understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance. The sure way to increase productivity is to better administrate man and machine.
W. Edwards Deming
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
Meeting specifications is not enough.
W. Edwards Deming
Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming
Lack of knowledge... that is the problem.
W. Edwards Deming
Declining productivity and quality means your unit production costs stay high but you don't have as much to sell. Your workers don't want to be paid less, so to maintain profits, you increase your prices. That's inflation.
W. Edwards Deming
Understanding variation is the key to success in quality and business.
W. Edwards Deming
Transformation is not automatic. It must be learned; it must be led.
W. Edwards Deming
Quality is everyone's responsibility.
W. Edwards Deming
Quality is pride of workmanship.
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
It is not enough to do your best; you must know what to do, and then do your best.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
In 1945, the world was in a shambles. American companies had no competition. So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. Edwards Deming
People with targets and jobs dependent upon meeting them will probably meet the targets - even if they have to destroy the enterprise to do it.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
You should not ask questions without knowledge.
W. Edwards Deming
No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. Edwards Deming
American management thinks that they can just copy from Japan. But they don't know what to copy.
W. Edwards Deming
The emphasis should be on why we do a job.
W. Edwards Deming
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD. All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. Edwards Deming
A bad system will beat a good person every time.
W. Edwards Deming
It is not enough to do your best you must know what to do and THEN do your best.
W. Edwards Deming
We are here to make another world.
W. Edwards Deming
Learning is not compulsory... neither is survival.
W. Edwards Deming
Innovation comes from the producer - not from the customer.
W. Edwards Deming
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
W. Edwards Deming
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
Any manager can do well in an expanding market.
W. Edwards Deming
You can not define being exactly on time.
W. Edwards Deming
Experience by itself teaches nothing...Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence without theory there is no learning.
W. Edwards Deming
You can only elevate individual performance by elevating that of the entire system.
W. Edwards Deming
Improve quality, you automatically improve productivity.
W. Edwards Deming
Learning is not compulsory… neither is survival.
W. Edwards Deming
Whenever there is fear, you will get wrong figures.
W. Edwards Deming
It is not enough to do your best you must know what to do and then do your best.
W. Edwards Deming
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
W. Edwards Deming
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming

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