Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

It's not what you've got, it's what you use that makes a difference.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

You do not pay the price of success, you enjoy the price of success.

Expect the best. Prepare for the worst. Capitalize on what comes.

The way you see people is the way you treat them.

If you learn from defeat, you haven't really lost.

Many marriages would be better if the husband and the wife clearly understood that they are on the same side.

A lot of people quit looking for work as soon as they find a job.

You were born to win, but to be a winner, you must plan to win, prepare to win, and expect to win.

Money isn't the most important thing in life, but it's reasonably close to oxygen on the "gotta have it" scale.

Your attitude, not your aptitude, will determine your altitude.

If you want to reach a goal, you must "see the reaching" in your own mind before you actually arrive at your goal.

The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.

Sometimes adversity is what you need to face in order to become successful.

It was character that got us out of bed, commitment that moved us into action, and discipline that enabled us to follow through.

People don't buy for logical reasons. They buy for emotional reasons.

Building a better you is the first step to building a better America.

Little men with little minds and little imaginations go through life in little ruts, smugly resisting all changes which would jar their little worlds.

People often say that motivation doesn't last. Well, neither does bathing - that's why we recommend it daily.

Failure is a detour, not a dead-end street.

A goal properly set is halfway reached.

If you go looking for a friend, you're going to find they're very scarce. If you go out to be a friend, you'll find them everywhere.

If you don't see yourself as a winner, then you cannot perform as a winner.

Every obnoxious act is a cry for help.

If God would have wanted us to live in a permissive society He would have given us Ten Suggestions and not Ten Commandments.

If you can dream it, then you can achieve it. You will get all you want in life if you help enough other people get what they want.

Success is the maximum utilization of the ability that you have.

Every choice you make has an end result.

You can have everything in life you want, if you will just help other people get what they want.

If you treat your wife like a thoroughbred, you'll never end up with a nag.

Positive thinking will let you do everything better than negative thinking will.

People who have good relationships at home are more effective in the marketplace.

You cannot perform in a manner inconsistent with the way you see yourself.

Money won't make you happy... but everybody wants to find out for themselves.

When you are tough on yourself, life is going to be infinitely easier on you.

I believe that being successful means having a balance of success stories across the many areas of your life. You can't truly be considered successful in your business life if your home life is in shambles.

Remember that failure is an event, not a person.

Success is dependent upon the glands - sweat glands.

You cannot climb the ladder of success dressed in the costume of failure.

You cannot tailor-make the situations in life but you can tailor-make the attitudes to fit those situations.

A plan is always successful if the plan is good.

A productive employee who is kept busy working at his or her job is far more likely to be happy at that job and less likely to look for employment elsewhere.

All one needs to do is read - books, magazines, research the Internet - and pay attention to the influencers in their lives to discover the myriad people of strong moral character who have and still are making positive, meaningful contributions and differences in our world.

Andy Andrews is the best speaker I have ever seen.

As youngsters, my mother taught her children that while we might not be the smartest people around, we could be courteous, polite and considerate of others.

At 25, I was in the audience of my first professional speaker, Bob Bales. His presentation got my attention. I had never seen anyone having so much fun 'at work' and getting paid for it!

Athletic skills are acquired over a long period of time and after countless hours of practice.

Be careful not to compromise what you want most for what you want now.