Without rapport, there is little chance to influence or to persuade others.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I didn't read many comics as a kid - I've always been a really fast reader, and I would fly through a comic book in a few minutes and be so mad that it ended so quickly. But now that I've been in the business, I tend to look at the panels so much more carefully, and realize that so much of it is about the art; I don't think I got that before.

One day when I have a band I will have a band name, but since it's just me I feel it should just be my name. For me it doesn't make much sense since the music is from me and about me. I haven't ever been in a band.

If confusion is the first step to knowledge I must be a genius.

When the ball was hit, my first reaction as a shortstop was always go in the direction of the ball. You can't do that at first base. You go too far in that direction, and it's hard to scurry back and be ready to pick the throw.

I don't much like looking back.

When I was 12, I was taking batting practice with an aluminum bat at Tiger Stadium. I don't know where it landed exactly, but upper deck somewhere. Yeah, people were surprised.

If winning isn't everything, why do they keep score

I can't imagine what it's like to go through life without shoes to protect your feet, and yet millions of kids do it. That's why TOMS is such an incredible company - it gives shoes to children who need them!

You may kill me here; but you cannot make me go back.

'It can't be done' is not a phrase I recognize.

I had a blast, but I still wonder sometimes why they saw me as the perfect guy for this strange character.

People were always able to look at Bettie Page and see what they needed her to be and she gave them that permission to do so. So in that way she's a feminist but I don't think she was ever trying to be.

Girls know when they're attractive.

Acting in something that I'm directing... I'm really enjoying it because, if for no other reason, that particular acting is like reading my mind on every single take. It's kind of efficient, for better or worse.

Every single unfortunate thing that happens, including, for instance, the murder of my parents, I am responsible for. I am responsible for being the son of two people who got murdered. I didn't cause their murder. But if I'm suffering because of it, it's my karma that I have manifested in this lifetime in this particular set of circumstances.

Whether you're a man or a woman, you should get the same degree of healthcare from our VA.

We would have to invent the U.N. if we did not have it, which is not an original thought.

If you can play well in the studio, you can play well on stage.

Ratings have changed, viewer habits have changed and the options for the audience have grown enormously, but I don't think how you tell a story is fundamentally different.

There was a sense of all the things that go on on the street, particularly in New York, that you are just completely unaware of, that that conversation could be happening at any time. I loved the instability of the camera. It's just an unstable world.

Fight for the things that you care about, but do it in a way that will lead others to join you.

Another suggestion is to cook a meal, maybe not every night, but a couple more times a week than you usually do. That way you have leftovers, and you take your lunch to work.

Once I got married, I started working from an office. I found that having somewhere to go that isn't my house is mentally helpful: 'This is the place where I answer email and write blog posts,' and 'over there is the place where I do the dishes.'