Не наращивайте жир и будьте гибкими: планировать — самонадеянно, у компаний не должно быть плана и финансовых излишков, чтобы оставить пространство для эксперимента.
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One of the people who most influenced me was Ben Shapiro, a marketing professor at the business school. He used to rant and rave and pound his fist: 'It's all about the customers!' And he was right. He was also right that, at that time, retailing was devoid of really talented people; he urged me to go in that direction.