In a true zero-defects approach, there are no unimportant items.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Selecting the right person for the right job is the largest part of coaching.

Quality has to be caused, not controlled.

No one can remember more than three points.

We can spend our whole lives underachieving.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

Being convinced one knows the whole story is the surest way to fail.

Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

Slowness to change usually means fear of the new.

The audience only pays attention as long as you know where you are going.

Change should be a friend. It should happen by plan, not by accident.

A rule to live by: I won't use anything I can't explain in five minutes.

The great discoveries are usually obvious.

Successful people breed success.

You don't have to be noisy to be effective.

Eliminating what is not wanted or needed is profitable in itself.

You have to lead people gently toward what they already know is right.

In a true zero-defects approach, there are no unimportant items.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

It is always cheaper to do the job right the first time.

Quality management is needed because nothing is simple anymore, if indeed it ever was.

When you're out of quality, you're out of business.

Some persons do first, think afterward, and then repent forever.

Being vulnerable in my opinion is not a weakness. Its being human. It is allowing yourself to not have all the answers.

I've always maintained that I see myself as a student. There's always something to learn and be challenged by and hopefully grow from.

Eccentricity comes from the mind and a playfulness about life and language manifesting itself in real individualistic character.

Music, the greatest good that mortals know, And all of heaven we have below.

Brazil is my way to see the world. Being born in that country means you dont have a wall separating the physical reality from the magical reality.

It's shocking to think about how little the travel industry cares about sustainability - and it's the basis of their business!

Being-alone is a deficient mode of being-with; its possibility is a proof for the latter.

You can't buy love.

I have always considered it a beautiful metaphor that Cervantes had no fixed address in Spain. He is thus everywhere and nowhere. There are a number of sites connected with his life, but none attract hordes of travellers the way Stratford-upon-Avon and the Globe Theatre in London draw Shakespeare aficionados.

I was a loser in high school.

Someday somewhere anywhere unfailingly youll find yourself and that and only that can be the happiest or bitterest hour of your life.

If you want to be a Millionaire, start with a billion dollars and launch a new airline.

The Iranians don't want the same thing we do in Iraq, not really; they want to control Iraq... the Ayatollah hates the United States; the Iranians are enemies of the United States.

I do like to write about characters who aren't just starting out, who have had adventures before, who have had a past they aren't that happy looking back on.

This is my truth, tell me yours.

War has been good to me from a financial standpoint but I don't want to make money that way. I don't want blood money.

Cash is cold comfort under these circumstances. But make no mistake about it It is some comfort.

Hath the spirit of all beauty Kissed you in the path of duty?

I don't think the First Amendment trumps everything.

Time only blunts the pain of loss. It doesnt erase it.

The net's future is far from assured, and history offers much warning. Within a few decades of Gutenberg's creation, princes and priests moved to restrict the right to print books.

Nothing goes perfectly, especially when you're opening a restaurant.

And Silence of the Lambs is a really smart book.