Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

You are today where your thoughts have brought you you will be tomorrow where your thoughts take you. You cannot escape the results of your thoughts.

When you have a dream that you can't let go of, trust your instincts and pursue it. But remember: Real dreams take work, They take patience, and sometimes they require you to dig down very deep. Be sure you're willing to do that.

Can you remember who you were, before the world told you who you should be?

For the record, I'm a Second World War veteran and served in the Pacific.

It's up to God to do the judging. You haven't walked in my boots, so how are you going to judge me?

'Miss Rumphius' has been, perhaps, the closest to my heart. There are, of course, many dissimilarities between me and Alice Rumphius, but, as I worked, she gradually seemed to become my alter ego. Perhaps she had been that right from the start.

Not only is there no God, but try finding a plumber on Sunday.

The great moral powers of the soul are faith, hope, and love.

Doctors say there's no such thing as chemo brain, but ask any chemo patient.

I used to have a silk dressing gown an uncle bought in Japan and when I came downstairs in it, my dad used to call me Davinia. There was never embarrassment about that kind of thing. My sister used to dress me up a lot. She thought I was a little doll.

Being at school, being who I am, being an athlete, it was hard to find people like me. There's not many athletes that can be at my level. That was kind of hard finding people who love something so much they want to keep on doing it.

My life is about ups and downs, great joys and great losses.

So many persons think divorce a panacea for every ill who find out when they try it that the remedy is worse than the disease.

Stay single until someone actually complements your life in a way that it makes it better to not be single. If not, it's not worth it.

The question for me was, could TV actually teach? I knew it could, because I knew 3-year-olds who sang beer commercials!

We need to decouple the movement for comprehensive immigration reform and justice for immigrants from the legislative process and from the Democratic Party process. They are too linked.

Who can be against progress, after all? But it's a fraudulent use of the word - because for the Progressive, progress is marked not be how free you are, but how much government can 'do' for you.

There are a lot of girls that will try to hook up with you, then try to have your kid because they figure they're going to get all this money from you.

That industry expects you to prove yourself over and over again. Do I stay doing this, or do I raise my daughter and live surrounded by people who love me? Wasn't even really a choice.

An employee who's one of hundreds, rather than one of a few, is unlikely to feel personally responsible for helping the organization adapt and change.

Don't lose a diamond because you're busy collecting stones.

I love writing Christmas stories, especially of the historical variety.

And then it got even worse, I mean, a few people fell by the wayside within hours. Nick Lowe was in it for about 5 hours I think, he was expelled for going to bed.