Learn from complaints. Bill Gates once said that your most unhappy customers are your greatest source of learning. Let unhappy customers teach you where the holes in your service are.
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Stick With It. Start-ups don't die, they commit suicide. In other words, 90 percent of start-ups fail because the founders get bored, discouraged, or something else, and they move on to other things, not because of some catastrophe. No matter how dark it is today, things will always better tomorrow.
We knew we only had one shot at this, so there was nothing throughout our start-up that we didn't purposely over-deliver on -- from the way we pitched our distributors and investors to the way we rolled out in the market. If you always over-deliver, it is going to draw attention and you will likely be successful.
Governments are composed of human beings, and all of the frailties that humans possess are absorbed into these governments and become active within these governments. Hatred, anger, jealousy, fear, greed, distrust and the whole host of afflictions that humans must bear, lurk just beneath the surface of civility displayed by 'government.'