Sometimes a customer service problem or any defect, for that matter is rooted as much as five steps away from where it shows itself. One solitary person at a counter somewhere can’t solve it alone. It needs the best thinking of everyone connected to the process.. — because they are fully committed to giving the customer every reason to keep coming back again and again. Each time you get to the bottom of a defect in this way, you improve your customer service while simultaneously lowering your cost over the long haul. It’s a win-win all around.

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Excellence Wins

Horst Schulze
Exellence Wins
Hospitality Management
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