We’ve had the great welcome and have complied with the customer’s wishes. Now comes the final part of customer service, which is saying good-bye. It’s always important to say, “Thank you for coming in today,” or “Thank you for allowing us to serve you. — A sincere goodbye makes people feel positive about a return visit. Whatever skepticism they may have harbored about the organization is being replaced by trust. Inside their head, they’re saying, They sound like they like me. Maybe I’ll go back again. Example:

Malik Ourari

Excellence Wins

Horst Schulze

Exellence Wins

Hospitality Management

Malik Ourari

Get

Explore more quotes

“profit is the applause you get for creating a motivating environment for your people so that they will take care of your customers.”

Horst Schulze

“Ladies and Gentlemen Serving Ladies and Gentlemen”

Horst Schulze

“Horst has always seen his employees as business partners.”

Malik Ourari

“Very few people come to work to be negative or to do a lousy job. People come to contribute to a purpose. When we invite them to join us, to take on positions that befit them, their talents can blossom.

Horst Schulze

If you’re in the general business arena, as I am, you will speak most naturally about customers or “ guests. I’ll be doing this throughout the coming chapters. If you’re a consultant, adviser, or counselor, you’ll probably call them “clients.” If you work for a government entity, you’ll say “citizens” or “taxpayers.”

Malik Ourari

“If you’re selling hot dogs at the ballpark, obviously the fans want hot dogs—at the lowest possible price. If you’re running a school, parents want their kids to be educated—while paying the lowest possible taxes and fees”

Horst Schulze

Its important as a entrepreneur to get meaningful information from a wide pool of individuals. One way to get them without spending a fortune is to pay attention to ongoing surveys of customer satisfaction This feedback can be gathered in various ways: comment cards, follow-up phone interviews or online questionnaires

Horst Schulze

I learned that deep down inside, hotel guests want to feel assured that everything is under control, and that any problem will be resolved right away. They don’t want to wait three hours. They want to unload their feelings on the closest person they see.

Horst Schulze

“Real knowledge of the customer is absolutely essential. Without it, you cannot serve your market in a way that is superior to the competition.”

Horst Schulze

Facebook:187258422945716653800 egbai6.dnmmml5wmi

No matter what field you’re in, I can guarantee that the people you serve want three main things. First, they want a product or service or other output with no defects. When I talk about defects, I’m thinking not just of physical defects say, a sticky door or a noisy toilet. I’m also including process or system defects

Horst Schulze

Facebook:187258422945716653800 wdwvsy.m1pne45cdi

Finally, they want the person with whom they’re dealing to be nice to them. They want to sense a caring attitude. In fact, this third desire is greater than the first two combined. It can atone for other shortfalls.

Horst Schulze

Two more customer desires have arisen in recent years. No matter what your standard product may be, people these days seem to be more and more interested in individualization and personalization.

Malik Ourari

Customers’ preferences keep changing. If you think you know them well today, you will still need to keep learning next year and the next and the next. Organizations and their leaders have to keep adjusting.

Dirk kreuter

understanding what means most to the public we serve is essential, even if it is not always easy.

Horst Schulze

Customer service starts the instant you make contact with an individual. Customer service starts at the front door or with the first ring of the phone. The first step of service is ➡️offering a great welcome⬅️.

Horst Schulze

Many of the smallest things we do have an impact on customers. They listen to how we talk When an organization builds a reputation for quality service, it creates a unique reputation.

Malik Ourari

I have taught my hotel staff that this welcome needs to happen as soon as the person gets within ten feet of them.

Malik Ourari

I learned that if a customer’s first four contacts with our hotel go well (for example, the phone reservation clerk, the doorman, the bellman, and the front desk), there will be virtually no complaints thereafter.

Horst Schulze

The second step is complying with the customers wishes. The focus here is not on your agenda but theirs. Yes, you want to make a sale. But what is most important is what is on their mind. That is why you say “How may I help you? I’m happy to do so” And then you listen—really listen to see what is front-of-mind for them

Horst Schulze

Facebook:1872584229457166130398 15j65di.vm5q2utyb9

Customer service isn’t just for those who face the public. It also extends to people inside an organization who deal with each other. Every employee in every department needs to figure out who their internal customer is.

Horst Schulze

There are two warning signals from the staff of troubled companies. The first warning signal is the overuse of the pronoun they. This telegraphe a rupture between departments or between upper and lower echelons. “Well, they won’t let us do such and such,” or “They messed up,” or “They just don’t get it.”

Horst Schulze

I’m not a big fan of desks with signs reading “Customer Service.” It sends a silent message to the rest of the employees that they don’t have to mess with such problems or serve customers because “Customer Service” will take care of it. No!

Horst Schulze

Service always implies caring. Make customer service a reality, not just a label, we have to hire the right kind of people and orient them thoroughly at the start, and then we have to repeat our values again and again. Every last employee contributes to creating loyalty among customers.

Horst Schulze

Sometimes a customer service problem or any defect, for that matter is rooted as much as five steps away from where it shows itself. One solitary person at a counter somewhere can’t solve it alone. It needs the best thinking of everyone connected to the process..

Malik Ourari

2% of customers simply cannot be pleased. They’re clearly irrational. They want things you can’t afford. Or they want things that will irritate the other 98% But even these people do not give us an excuse to stop being ladies and gentlemen. That is who we are and must continue to be whether others appreciate it or not

Malik Ourari

I think it's worth trying to be a mother who delights in who her children are, in their knock-knock jokes and earnest questions. A mother who spends less time obsessing about what will happen, or what has happened, and more time reveling in what is.

Ayelet Waldman

I've just opened a show in Florida, although I also have many pieces on display around the world.

Tony Curtis

I consider myself more of a visual comedian than a physical one.

Rowan Atkinson

We ask for long life but tis deep life or noble moments that signify. Let the measure of time be spiritual not mechanical.

Ralph Waldo Emerson

I'm a very stubborn person. I think it has helped me over my career. I'm sure it has hindered me at times as well, but not too many times. I know that if I set my mind to do something, even if people are saying I can't do it, I will achieve it.

David Beckham

We are not a TV station that only concentrate on those who are always under light. We are not a TV station for celebrities and for grand politicians and superstars. We are a TV station for the ordinary person. The normal people, ordinary people in the Arab world sees Al Jazeera as their voice.

Wadah Khanfar

Suspicion is far more to be wrong than right; more often unjust than just. It is no friend to virtue, and always an enemy to happiness.

Hosea Ballou

Just because people are calling you skinny doesn't mean I'm like, 'Yay!' No! You're telling me I don't look right. This is me, this is my body - I have accepted it.

Shenae Grimes

When I came out to Hollywood, I discovered the perfect place for my creative madness - Cannon Pictures.

Mario Van Peebles

I write a ridiculous number of drafts. The characters change and grow through the drafting, and my understanding of them deepens. Creating characters in a novel is like shooting at clay pigeons and missing, and then missing more productively as the narrative continues.

Robert Boswell

I think a playwright realizes after he finishes working on the script that this is only the beginning. What will happen when it moves into three dimensions?

Don DeLillo

Overtime, hatchery fish tend to show signs of domestication and these traits adapted to the hatchery environment can make it more difficult to survive in the wild.

Norm Dicks

An ounce of mother is worth a pound of clergy.

Rudyard Kipling

Music is your guide.

Billy Corgan

I hate to play the I-live-in-the-country card, but it really takes all of the 'pack the kids into the car and run from here to there' out of the equation.

Ree Drummond

All of us from 'The Waltons' still love each other. I think we're closer than some real families.

Michael Learned

Some of the most significant advances in molecular biology have relied upon the methodology of genetics. The same statement may be made concerning our understanding of immunological phenomena.

Baruj Benacerraf

No one knows this, but my dad can sing his face off.

Rob McClure

The ultimate goal is to change Syria's behaviour on a variety of issues - on its interference in Lebanese internal affairs, on its support for Palestinian terrorist groups that oppose the Palestinian Authority, on, most importantly, acting as a land bridge between Iran and Hezbollah, where Hezbollah gets all its arms.

Elliott Abrams

Right after 9/11, I mean, every agency can give their own gradation, but a nice, popular rule of thumb is everybody doubled down. I ended up in the NSA with about twice as much money as I had prior to 9/11.

Michael Hayden

There will come a day when I can no longer run. Today is not that day.

Unknown

You can't be preachy - kids are allergic to messages.

Wendelin Van Draanen

The government should not be guided by Temporary Excitement, but by Sober Second Thought.

Martin Van Buren