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We’ve had the great welcome and have complied with the customer’s wishes. Now comes the final part of customer service, which is saying good-bye. It’s always important to say, “Thank you for coming in today,” or “Thank you for allowing us to serve you. — A sincere goodbye makes people feel positive about a return visit. Whatever skepticism they may have harbored about the organization is being replaced by trust. Inside their head, they’re saying, They sound like they like me. Maybe I’ll go back again. Example:

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Excellence Wins

Horst Schulze
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“profit is the applause you get for creating a motivating environment for your people so that they will take care of your customers.”
Horst Schulze
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“Ladies and Gentlemen Serving Ladies and Gentlemen”
Horst Schulze
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“Horst has always seen his employees as business partners.”
Malik Ourari
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“Very few people come to work to be negative or to do a lousy job. People come to contribute to a purpose. When we invite them to join us, to take on positions that befit them, their talents can blossom.
Horst Schulze
If you’re in the general business arena, as I am, you will speak most naturally about customers or “ guests. I’ll be doing this throughout the coming chapters. If you’re a consultant, adviser, or counselor, you’ll probably call them “clients.” If you work for a government entity, you’ll say “citizens” or “taxpayers.”
Malik Ourari
“If you’re selling hot dogs at the ballpark, obviously the fans want hot dogs—at the lowest possible price. If you’re running a school, parents want their kids to be educated—while paying the lowest possible taxes and fees”
Horst Schulze
Its important as a entrepreneur to get meaningful information from a wide pool of individuals. One way to get them without spending a fortune is to pay attention to ongoing surveys of customer satisfaction This feedback can be gathered in various ways: comment cards, follow-up phone interviews or online questionnaires
Horst Schulze
I learned that deep down inside, hotel guests want to feel assured that everything is under control, and that any problem will be resolved right away. They don’t want to wait three hours. They want to unload their feelings on the closest person they see.
Horst Schulze
“Real knowledge of the customer is absolutely essential. Without it, you cannot serve your market in a way that is superior to the competition.”
Horst Schulze
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No matter what field you’re in, I can guarantee that the people you serve want three main things. First, they want a product or service or other output with no defects. When I talk about defects, I’m thinking not just of physical defects say, a sticky door or a noisy toilet. I’m also including process or system defects
Horst Schulze
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Finally, they want the person with whom they’re dealing to be nice to them. They want to sense a caring attitude. In fact, this third desire is greater than the first two combined. It can atone for other shortfalls.
Horst Schulze
Two more customer desires have arisen in recent years. No matter what your standard product may be, people these days seem to be more and more interested in individualization and personalization.
Malik Ourari
Customers’ preferences keep changing. If you think you know them well today, you will still need to keep learning next year and the next and the next. Organizations and their leaders have to keep adjusting.
Dirk kreuter
understanding what means most to the public we serve is essential, even if it is not always easy.
Horst Schulze
Customer service starts the instant you make contact with an individual. Customer service starts at the front door or with the first ring of the phone. The first step of service is ➡️offering a great welcome⬅️.
Horst Schulze
Many of the smallest things we do have an impact on customers. They listen to how we talk When an organization builds a reputation for quality service, it creates a unique reputation.
Malik Ourari
I have taught my hotel staff that this welcome needs to happen as soon as the person gets within ten feet of them.
Malik Ourari
I learned that if a customer’s first four contacts with our hotel go well (for example, the phone reservation clerk, the doorman, the bellman, and the front desk), there will be virtually no complaints thereafter.
Horst Schulze
The second step is complying with the customers wishes. The focus here is not on your agenda but theirs. Yes, you want to make a sale. But what is most important is what is on their mind. That is why you say “How may I help you? I’m happy to do so” And then you listen—really listen to see what is front-of-mind for them
Horst Schulze
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Customer service isn’t just for those who face the public. It also extends to people inside an organization who deal with each other. Every employee in every department needs to figure out who their internal customer is.
Horst Schulze
There are two warning signals from the staff of troubled companies. The first warning signal is the overuse of the pronoun they. This telegraphe a rupture between departments or between upper and lower echelons. “Well, they won’t let us do such and such,” or “They messed up,” or “They just don’t get it.”
Horst Schulze
I’m not a big fan of desks with signs reading “Customer Service.” It sends a silent message to the rest of the employees that they don’t have to mess with such problems or serve customers because “Customer Service” will take care of it. No!
Horst Schulze
Service always implies caring. Make customer service a reality, not just a label, we have to hire the right kind of people and orient them thoroughly at the start, and then we have to repeat our values again and again. Every last employee contributes to creating loyalty among customers.
Horst Schulze
Sometimes a customer service problem or any defect, for that matter is rooted as much as five steps away from where it shows itself. One solitary person at a counter somewhere can’t solve it alone. It needs the best thinking of everyone connected to the process..
Malik Ourari
2% of customers simply cannot be pleased. They’re clearly irrational. They want things you can’t afford. Or they want things that will irritate the other 98% But even these people do not give us an excuse to stop being ladies and gentlemen. That is who we are and must continue to be whether others appreciate it or not
Malik Ourari
I've got a great team of engineers behind this race car. I've got a great bunch of mechanics that make it reliable. This car is developed to go out there and be better than the Reynard, and I feel that it is.
Al Unser
I guess there are some things in life where you may never hear an explanation. Its like the guy who hides his secret for Coca Cola. He just wont share it.
Steve Swanson
The situation in Egypt is stable. We are ready for tourism and investment.
Mohammed Morsi
After making the 'Occupy' movie, when you finish watching the film, you want to take a hot shower. You want to go home and shower because you've just spent an hour and fifteen minutes with the greasiest, dirtiest people you will ever see.
Stephen Bannon
The fun little proofs that you can do with algebra - they are sort of like crowd pleasers in a way. Like, the .9 repeating equaling one. It doesn't take a lot of algebra to prove that, and it's really fun. It kind of wows people. It's like they're watching magic happen right before their eyes.
Danica McKellar
Good kitchens are not about size; they are about ergonomics and light.
Nigel Slater
I wish I were brave, although I try. I work too hard and don't play enough. Too much work ethic, not enough 'fun'.
Danielle Steel
I think I'm going to be around awhile.
Dan Marino
He loved me. He loved me, but he doesn't love me anymore, and it's not the end of the world.
Jennifer Weiner
The second episode of any new show can be tough. You have about a week to top the well-crafted and polished pilot episode that was written over six months.
Michael Patrick King
How could a New Yorker possibly take something called the Hollywood String Quartet seriously?
Leonard Slatkin
I really hate the term 'historical novel' - it reminds me of bodice-rippers. But I'm hooked on research, and I really, really enjoy it.
Hannah Kent
When we examine the opinions of men, we find that nothing is more uncommon than common sense; or, in other words, they lack judgment to discover plain truths or to reject absurdities and palpable contradictions.
Baron d'Holbach
I still don't consider myself a fashion girl.
Megyn Kelly
Women will no longer be silent when they suffer injustices against them.
Gloria Allred
I never wear suits.
Max Levchin
We are lagging far behind comparable countries in overcoming the disadvantages Indigenous people face.
Malcolm Fraser
The easiest way to convince my kids that they don't really need something is to get it for them.
Joan Collins
The plan was criticized by some retired military officers embedded in TV studios. But with every advance by our coalition forces, the wisdom of that plan becomes more apparent.
Dick Cheney
Young people can change and grow. Every parent knows that.
Greg Boyle
The fire of the diamond of true Identity is always there it just needs the Masters crafting to reveal it.
Kenneth G. Mills
It was all devastating. I'd never dealt with losing anyone close to me, and I didn't know where to put it in my life. I was very young then. Buddy taught me so much in such a short time.
Waylon Jennings
There's not a blueprint for me to follow.
Adam Lambert