Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Again, we saw in Bosnia - we had U.N. peacekeepers tied to trees, being taken hostage. The fact is they don't have the type of deliberate and authoritative rule that I think is needed to get the job done.

The shortest distance between two points is a straight line.

In F1 too many things overshadow the racing. There is too much politics.

I think self-esteem is fluid. It's not a fixed state, and so some days are better than others.

My dad was a Republican. My mom - my mom was mostly a Republican, although she voted for McGovern over Nixon. She was really proud of that. She also did, however, work for Trent Lott.

The game of love is complicated but love is not complicated.

My great-grandchildren will not be able to enjoy the Gulf Coast of Louisiana the way I have.

When summer opens, I see how fast it matures, and fear it will be short; but after the heats of July and August, I am reconciled, like one who has had his swing, to the cool of autumn.

If a man thinks he is not conceited, he is very conceited indeed.

Sometimes we misunderstand what films can do. We just throw a whole book in there, with people just talking, talking, and talking. The picture can tell, the frame can tell.

About 1960, it became clear that it was best for me to bring the experimental part of my research program to a close - there was too much to do on the theoretical aspects - and I began the process of winding down the experiments.

I am leaving because I have to fight simultaneously a potential recurrence of cancer the Democratic leadership, a health care bill that's going to destroy this country, my opposition to it and a belief that my party has become what it became - what it campaigned against.

It is not acceptable that European Union countries are divided into those who give and those who take.

Certain remakes are great. Carpenters the thing is better than the original.

Education is extremely important to the Hispanic community, as well as faith, and certainly working hard.

All of us have moments in our childhood where we come alive for the first time. And we go back to those moments and think, This is when I became myself.

When more land is locked up by the federal government, real people suffer, and opportunities for future prosperity are reduced.

I do a lot of dry shampoo. My hair just works better when it's not as clean!

I want to make the music that people remember, and it doesn't need a trend; it doesn't need to be constantly hyped. There's no time period for it. That's the type of music I want to make.

Today, please share appreciation, spread the love and happiness and watch what happens.

If you're on a bus and going down a snowy mountain like in Tahoe, and the bus loses its brakes, where do you want to be sitting? Immediately, you all think, 'In the back.' But in the front would be the correct answer. As a quarterback, you want to take control of it.

So far, the thing I seem to have been rewarded for in film is leaving myself behind and transforming myself into other people.

The fashionable woman is sexy, witty, and dry-cleaned.