Listening skills allow one to make sense of and understand what another person is saying.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Bitterness is so ugly. I dont want to go there.

Nothing in the constitutions of Western states requires them to get involved in every foreign conflict.

Jive has been really, really good to me.

What, after all, is the object of education? To train the body in health, vigor and grace, so that it may express the emotions in beauty and the mind with accuracy and strength.

Poets say science takes away from the beauty of the stars - mere globs of gas atoms. I, too, can see the stars on a desert night, and feel them. But do I see less or more

I've definitely gone through phases where I'm not happy with my life, and you notice in little ways until they start adding up.

I'm not like a performer type.

One of the lessons that I grew up with was to always stay true to yourself and never let what somebody else says distract you from your goals. And so when I hear about negative and false attacks, I really don't invest any energy in them, because I know who I am.

I act for free, but I demand a huge salary as compensation for all the annoyance of being a public personality. In that sense, I earn every dime I make.

When I left art school and went in search of work, visiting publishers and showing them my drawings and illustrations, I was met with a polite and sometimes enthusiastic response but no commissions.

When I start writing a novel, I have no sense of direction, no idea, really nothing.

I love Chicago. It's such a great town, and it's got great culture and great history, and it's not as extreme as LA or New York, and it's just- it's hard for me for work, because I don't live and work in the same place and that's tough. But I'm- I love it.

Dream until your dream comes true.

For me, the most important thing that I have to accomplish is to be a good father. That's the most difficult challenge of my life. That's the most important thing for me, more than films.

The best thing is to always keep honest people around, because when you have a bunch of yes men around that know that you're making a mistake but let you go on with it, that's when it ruins your mind state as an artist.

This bright new year is given me To live each day with zest To daily grow and try to be My highest and my best!

The universe is conspiring in every moment to bring me happiness and peace.

I turn left for a living.

If you don't have eyebrows, you don't really have a face.

I like to think of myself as a romantic person!

Everyone is normal until you get to know them.

Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength, mastering yourself is true power.

It's hard to hold the focus that strongly on a single character for that long.