I think that a lot of companies are still amazingly price sensitive.

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.

It didn't make a lot of sense for us to be doing Lotus Notes implementations.

Clearly, every company needs a leader. That's an important part of being the CEO of the company.

I have a high degree of confidence about India's growth potential in IT.

We have believed at CA that consolidation of this industry is something that was required ten years ago.

Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.

There are companies that are cutting their costs by over 50% by offshoring.

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.

Failure is unfortunately as common as success.

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.

To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

India has the unique advantages of having the biggest domestic market and this should support IT companies.

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.

Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.

So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

There is nothing in the company that is either above or below me, as far as I'm concerned.

I think that a lot of companies are still amazingly price sensitive.

We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.

So it's really for us about new products, because we have released a lot of new products.

I'm equally comfortable in getting out there and taking a stand when I have to take a stand.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available there will be a big improvement in the situation.

May this house stand until an ant drinks the ocean and a tortoise circles the world.

When you handle yourself, use your head; when you handle others, use your heart.

I've been asked a lot lately if tennis is clean or not. I don't know any more how you judge whether a sport is clean. If one in 100 players is doping, in my eyes that isn't a clean sport.

I have friends who remember seeing fish hauled onto a boat's deck and beaten to death.

Old minds are like old horses; you must exercise them if you wish to keep them in working order.

There are two kinds of sculptures. There's the kind that subtracts: Michelangelo starts with a block of marble and chips away. And then there is the kind that adds, building with clay, piling it on. The way I write novels is to keep piling on and piling on and piling on.

A defendant on trial for a specific crime is entitled to his day in court, not in a stadium or a city or nationwide arena.

The agony of my feelings allowed me no respite; no incident occurred from which my rage and misery could not extract its food.

You get an image in the first couple of years of your career, and then whether you like it or not, you are stuck with it for the rest of your life.

Dreams from 1991 are becoming reality. We will build good relations between nations and people. We will strive towards mutual respect and equality of every individual, sex, race and national or any other minority.

You have not lived until you have done something for someone who can never repay you.

There are certain shades of limelight that can wreck a girls complexion.

If you ever want to understand multitasking in prose, James Joyce is your man.

After climbing a great hill one only finds that there are many more hills to climb.

We made part of the record in Miami, and I would go down to the beach, and not 20 feet from the water I see a fish that is at least seven feet long swimming close to the shore. I did not go back in the ocean the entire month.