So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.

It didn't make a lot of sense for us to be doing Lotus Notes implementations.

Clearly, every company needs a leader. That's an important part of being the CEO of the company.

I have a high degree of confidence about India's growth potential in IT.

We have believed at CA that consolidation of this industry is something that was required ten years ago.

Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.

There are companies that are cutting their costs by over 50% by offshoring.

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.

Failure is unfortunately as common as success.

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.

To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

India has the unique advantages of having the biggest domestic market and this should support IT companies.

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.

Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.

So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

There is nothing in the company that is either above or below me, as far as I'm concerned.

I think that a lot of companies are still amazingly price sensitive.

We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.

So it's really for us about new products, because we have released a lot of new products.

I'm equally comfortable in getting out there and taking a stand when I have to take a stand.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available there will be a big improvement in the situation.

I want to feel good, I want to feel proud, I want to feel that I give someone enough and that I get enough.

You should never feel comfortable. There is something wrong if you are. You should always feel under threat, on the edge of your seat and pushing yourself. Win one and you want to win more. It's never-ending.

I want to have babies one day but not right now. When I do it I want to do it really well. I want it to be my best project in life.

When producers want to know what the public wants, they graph it as curves. When they want to tell the public what to get, they say it in curves.

I want the municipality to be a helping hand to the man with a desire of sympathy, to help the fallen when it is not in their power to help themselves.

Get me inside any boardroom and I'll get any decision I want.

The avantgarde are people who don't exactly know where they want to go, but are the first to get there.

If I had to come up with something that just came to me, I think growing up in a small town, I want knowledge. I still think today, knowledge is one of the keys.

I want to thank all the fans for their support over the years. Keep supporting the Knicks, we're moving in the right direction here and we will be exciting to watch and competing against the best in the NBA. Come back to the Garden for those exciting games.

If you want something that's going to provide you with a lot of challenges and a variety of different things to do, then you really can't beat a place like the Air Force. I don't mean this to sound like a recruiting pitch. But it's been a lot of fun.

I want to spend more time with those kids. I want to dedicate my time to train those kids and teach them what it takes, what they need to do to get to this level.

Young actors often don't think of the consequences of doing nudity or sex scenes. They want the role so badly that they agree to be exploited, and then end up embarrassing family, friends, and even strangers.

At one point in your life, you'll have the thing you want or the reasons why you don't.

It is the privilege of the gods to want nothing, and of godlike men to want little.

Teachers started recognizing me and praising me for being smart in science and that made me want to be even smarter in science!