To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.

It didn't make a lot of sense for us to be doing Lotus Notes implementations.

Clearly, every company needs a leader. That's an important part of being the CEO of the company.

I have a high degree of confidence about India's growth potential in IT.

We have believed at CA that consolidation of this industry is something that was required ten years ago.

Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.

There are companies that are cutting their costs by over 50% by offshoring.

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.

Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.

Failure is unfortunately as common as success.

So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

And I'm comfortable being who I am, so I think a lot of people who take over from a founder worry about how they compare to the founder; I worry about doing the best I can.

To me, it's really important to drive change through a team because one person, while the buck has to stop with somebody, the company is just too big for one person.

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

India has the unique advantages of having the biggest domestic market and this should support IT companies.

So far, Indian companies have focused more on customer application. This needs to shift to packaged software for sectors such as banking and financial services.

Well, the security business has been growing. I think security is one of those areas where it's to some degree not linear but maybe exponential growth.

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.

Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model.

So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

There is nothing in the company that is either above or below me, as far as I'm concerned.

I think that a lot of companies are still amazingly price sensitive.

We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.

So it's really for us about new products, because we have released a lot of new products.

I'm equally comfortable in getting out there and taking a stand when I have to take a stand.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available there will be a big improvement in the situation.

We used to think that revolutions are the cause of change. Actually it is the other way around: change prepares the ground for revolution.

I must stress here the point that I appreciate clarity, order, meaning, structure, rationality: they are necessary to whatever provisional stability we have, and they can be the agents of gradual and successful change.

Excuses change nothing, but make everyone feel better.

So, first you have to be able to play with a metronome. Then you take your freedom. If you play in an orchestra, you got to watch the conductor, he is like a metronome, but it is more difficult because he can change rhythms.

I wouldn't change Buffy for anything and I wouldn't change the course in which she has evolved but it is nice to be able to do something that is a little different.

For example, UNICEF works with governments to change legislation such as in India where a law was passed raising the age of compulsory school completion to keep children in school and away from the workplace for longer.

Great joy, especially after a sudden change of circumstances, is apt to be silent, and dwells rather in the heart than on the tongue.

I still feel that a movie has to attempt to say something - even if it fails miserably. But I've sort of given up on believing that I'm going to change the world with every film I choose to act in.

Don't knock the weather; nine-tenths of the people couldn't start a conversation if it didn't change once in a while.

You don't have to be the Dalai Lama to tell people that life's about change.

I knew that my staying up would not change the election result if I were defeated, while if elected I had a hard day ahead of me. So I thought a night's rest was best in any event.

It will always be a battle a day between those who want maximum change and those who want to maintain the status quo.

Being a father, well, I don't know if this is a change, but it makes me want to get out of here faster. Get off the clock. Just 'cause the baby is my reason for living, my reason for coming to work.

A liberal knows that the only certainty in this life is change but believes that the change can be directed toward a constructive end.

I was born not knowing and have had only a little time to change that here and there.