站在他人角度思考 我們無法認同對方的觀點有時來自於，我們只顧著站在自己的角度思考事情，若我們能夠站在對方的角度思考，就能夠理解對方為何會這麼做，就能夠找到溝通的橋樑。

情绪，是对一系列主观认知经验的通称，是多种感觉、思想和行为综合产生的心理和生理状态。

最普遍、通俗的情绪有喜、怒、哀、惊、恐、爱等，也有一些细腻微妙的情绪如嫉妒、惭愧、羞耻、自豪等。情绪常和心情、性格、脾气、目的等因素互相作用，也受到荷尔蒙和神经递质影响。

无论正面还是负面的情绪，都会引发人们行动的动机。尽管一些情绪引发的行为看上去没有经过思考，但实际上意识是产生情绪重要的一环。人的情绪又天生也有后天控制的成分。

情绪可以被分类为与生俱来的“基本情绪”和后天学习到的“复杂情绪”。

基本情绪和原始人类生存息息相关，复杂情绪必须经过人与人之间的交流才能学习到，因此每个人所拥有的复杂情绪数量和对情绪的定义都不一样。

情绪是指伴随着认知和意识过程产生的对外界事物态度的体验，是人脑对客观外界事物与主体需求之间关系的反应，是以个体需要为中介的一种心理活动。

情绪是由以下三种成份组成的： -情绪涉及身体的变化，这些变化是情绪的表达形式。 -情绪涉及有意识的体验 -情绪包含了认知的成分，涉及对外界事物的评价。

容易和情绪混淆的概念有： 感觉（feelings）个人对情绪的主观认识，更私人化，因人而异。 心情（moods）主体所处在的感情状态，比“情绪”延续时间长，感情波动不如“情绪”强烈。 情感（affect）一个笼统概念，有时包括情绪、感觉和心情，有时可以专指“情绪”。

人类有几百种情绪，此外还有很多混合、变种、突变以及具有细微差异的“近亲”。情绪的微妙之处已经大大超越了人类语言能够形容的范围。情绪不可能被完全消灭，但可以进行有效疏导、有效管理、适度控制。

情绪无好坏之分，一般只划分为积极情绪、消极情绪。

学会转移 当火气上涌时，有意识地转移话题或做点别的事情来分散注意力，便可使情绪得到缓解。在余怒未消时，可以用看电影、听音乐、下棋、散步等有意义的轻松活动，使紧张情绪松驰下来。

学会宣泄 人在生活中难免会产生各种不良情绪，如果不采取适当的方法加以宣泄和调节，对身心都将产生消极影响。因此，如果一个有不愉快的事情及委屈，不要压在心里，而要向知心朋友和亲人说出来或大哭一场。

意识调节法 运用对人生、理想、事业等目标的追求和道德法律等方面的知识，提醒自己为了实现大目标和总任务，不要被繁琐之事所干扰。

语言节制法 在情绪激动时，自己默诵或轻声警告“冷静些”、“不能发火”、“注意自己的身分和影响”等词句，抑制自己的情绪

自我暗示法 估计到某些场合下可能会产生某种紧张情绪，就先为自己寻找几条不应产生这种情绪的有力理由。

自我暗示是改变自己情绪的有效方法之一。其基本的做法是自己给自己输送积极信号，以此来调整自己的心态，改变自己的情绪。具体的暗示方法有多种。

比如，早上起床时，就开始给自己暗示：今天我心情很好!今天我很高兴!今天我办事一定顺利!今天我一定有好运气!类似这样的话，要不断地给自己暗示，使自己的潜意识接受这些信号。这将对你一天的情绪有很大的影响，使你能够心情愉快、精神饱满地去从事各项工作。

注意力调控法 要想控制注意力，最好的方法便是借助于提问题，因为你提出什么样的问题，脑子便会寻找有关的答案，也就是说，你寻找什么，就会得到什么。

当你情绪不佳时，把你的注意力调整一个角度，看看此人对你好的一面;当你对某事有反感时，把你的注意力调整一百八十度，看看事物的另一面。

不逃避现实法 保留型或压抑型的人不会将愤怒直接发泄出来，避免正面冲突，等双方的怒气消失了，冷静下来再说。多数人可能认为，这是一种很好的制怒、避免冲突的方法，其实并非如此。因为即使自己一言不发，也在进行着沟通，自己的肢体、表情已经显示出自己的态度。有时不吭声，比吭声更气人。

愉快记忆法 回忆过去经历中碰到的高兴事，或获得成功时的愉快体验，特别就该回忆那些与眼前不愉快体验相关的过去的愉快体验。

幽默化解法 培养幽默感，用寓意深长的语言、表情或动作、用讽刺的手法机智、巧妙地表达自己的情绪。

推理比较法 把困难的各个方面进行解剖，把自己的经验和别人的经验相比较，在比较中寻觅成功的秘密，坚定成功的信心，排除畏难情绪。

自我平衡法 我们之所以对自己施以过度的压力及自责，主要因为我们的潜意识中有一种“我的过错，所有的人都看得到，而且都很在乎;我犯了错，我再也没法在他人面前抬起头来”的想法在作怪。但事实上呢，时过境迁之后，别人可能早就忘了这件事，自己却一直耿耿于怀，也许一辈子都忘不了。

运动纾解法　 据心理学专家温斯拉夫研究发现，最好的情绪纾解方法之一是运动。生理得到恢复，情绪也就自然正常。

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