站在他人角度思考 我們無法認同對方的觀點有時來自於，我們只顧著站在自己的角度思考事情，若我們能夠站在對方的角度思考，就能夠理解對方為何會這麼做，就能夠找到溝通的橋樑。

情绪，是对一系列主观认知经验的通称，是多种感觉、思想和行为综合产生的心理和生理状态。

最普遍、通俗的情绪有喜、怒、哀、惊、恐、爱等，也有一些细腻微妙的情绪如嫉妒、惭愧、羞耻、自豪等。情绪常和心情、性格、脾气、目的等因素互相作用，也受到荷尔蒙和神经递质影响。

无论正面还是负面的情绪，都会引发人们行动的动机。尽管一些情绪引发的行为看上去没有经过思考，但实际上意识是产生情绪重要的一环。人的情绪又天生也有后天控制的成分。

情绪可以被分类为与生俱来的“基本情绪”和后天学习到的“复杂情绪”。

基本情绪和原始人类生存息息相关，复杂情绪必须经过人与人之间的交流才能学习到，因此每个人所拥有的复杂情绪数量和对情绪的定义都不一样。

情绪是指伴随着认知和意识过程产生的对外界事物态度的体验，是人脑对客观外界事物与主体需求之间关系的反应，是以个体需要为中介的一种心理活动。

情绪是由以下三种成份组成的： -情绪涉及身体的变化，这些变化是情绪的表达形式。 -情绪涉及有意识的体验 -情绪包含了认知的成分，涉及对外界事物的评价。

容易和情绪混淆的概念有： 感觉（feelings）个人对情绪的主观认识，更私人化，因人而异。 心情（moods）主体所处在的感情状态，比“情绪”延续时间长，感情波动不如“情绪”强烈。 情感（affect）一个笼统概念，有时包括情绪、感觉和心情，有时可以专指“情绪”。

人类有几百种情绪，此外还有很多混合、变种、突变以及具有细微差异的“近亲”。情绪的微妙之处已经大大超越了人类语言能够形容的范围。情绪不可能被完全消灭，但可以进行有效疏导、有效管理、适度控制。

情绪无好坏之分，一般只划分为积极情绪、消极情绪。

学会转移 当火气上涌时，有意识地转移话题或做点别的事情来分散注意力，便可使情绪得到缓解。在余怒未消时，可以用看电影、听音乐、下棋、散步等有意义的轻松活动，使紧张情绪松驰下来。

学会宣泄 人在生活中难免会产生各种不良情绪，如果不采取适当的方法加以宣泄和调节，对身心都将产生消极影响。因此，如果一个有不愉快的事情及委屈，不要压在心里，而要向知心朋友和亲人说出来或大哭一场。

意识调节法 运用对人生、理想、事业等目标的追求和道德法律等方面的知识，提醒自己为了实现大目标和总任务，不要被繁琐之事所干扰。

语言节制法 在情绪激动时，自己默诵或轻声警告“冷静些”、“不能发火”、“注意自己的身分和影响”等词句，抑制自己的情绪

自我暗示法 估计到某些场合下可能会产生某种紧张情绪，就先为自己寻找几条不应产生这种情绪的有力理由。

自我暗示是改变自己情绪的有效方法之一。其基本的做法是自己给自己输送积极信号，以此来调整自己的心态，改变自己的情绪。具体的暗示方法有多种。

比如，早上起床时，就开始给自己暗示：今天我心情很好!今天我很高兴!今天我办事一定顺利!今天我一定有好运气!类似这样的话，要不断地给自己暗示，使自己的潜意识接受这些信号。这将对你一天的情绪有很大的影响，使你能够心情愉快、精神饱满地去从事各项工作。

注意力调控法 要想控制注意力，最好的方法便是借助于提问题，因为你提出什么样的问题，脑子便会寻找有关的答案，也就是说，你寻找什么，就会得到什么。

当你情绪不佳时，把你的注意力调整一个角度，看看此人对你好的一面;当你对某事有反感时，把你的注意力调整一百八十度，看看事物的另一面。

不逃避现实法 保留型或压抑型的人不会将愤怒直接发泄出来，避免正面冲突，等双方的怒气消失了，冷静下来再说。多数人可能认为，这是一种很好的制怒、避免冲突的方法，其实并非如此。因为即使自己一言不发，也在进行着沟通，自己的肢体、表情已经显示出自己的态度。有时不吭声，比吭声更气人。

愉快记忆法 回忆过去经历中碰到的高兴事，或获得成功时的愉快体验，特别就该回忆那些与眼前不愉快体验相关的过去的愉快体验。

幽默化解法 培养幽默感，用寓意深长的语言、表情或动作、用讽刺的手法机智、巧妙地表达自己的情绪。

推理比较法 把困难的各个方面进行解剖，把自己的经验和别人的经验相比较，在比较中寻觅成功的秘密，坚定成功的信心，排除畏难情绪。

自我平衡法 我们之所以对自己施以过度的压力及自责，主要因为我们的潜意识中有一种“我的过错，所有的人都看得到，而且都很在乎;我犯了错，我再也没法在他人面前抬起头来”的想法在作怪。但事实上呢，时过境迁之后，别人可能早就忘了这件事，自己却一直耿耿于怀，也许一辈子都忘不了。

运动纾解法　 据心理学专家温斯拉夫研究发现，最好的情绪纾解方法之一是运动。生理得到恢复，情绪也就自然正常。

Our most significant opportunities will be found in times of greatest difficulty.

Customers want good value, but they care more than ever how food and clothing products are made.

The best of people is the one who humbles himself the more his rank increases.

Life is absolutely horrific leading up to absolute horror.

Ordering is difficult. It's like arranging pieces of music in a concert: What do you put first? What do you put after the intermission? I want the reader to be sort of surprised, to come to each story freshly.

Obviously the idea of being human is a very human idea.

Sometimes a man and a woman reach a crossroads and linger there reluctant to take either way knowing the wrong choice will mean the end and knowing theres so much worth saving.

Governor Scott Walker didn't know who he was messing with when he picked a fight with the hard-working union folks of Wisconsin. He must have forgotten that Wisconsin is the Badger State. And badgers are scrappy little creatures. We may look cute, warm and fuzzy, but we have a fighting spirit.

That's exactly how it is in yoga. The places where you have the most resistance are actually the places that are going to be the areas of the greatest liberation.

My goal is for General Motors to lead in safe autonomous driving.

The learned is happy, nature to explore; The fool is happy, that he knows no more.

When you're talking about your own music every day, listening to bands, going to festivals, you can kind of lose sight of your initial connection with music. Instrumental music - especially jazz - helps me refocus.

The Social Affairs Ministry and the police will continue to fight against the abuse of women and children. The ministry battles the harmful phenomenon of cults on a daily basis.

Carl took on the military-industrial complex. He campaigned around the world for an end to the production of weapons of mass destruction. To him it was a perversion of science.

Every generation of rock musician will understand that we wouldn't be anywhere without the support of teenagers buying the records.

Winning doesn't always mean being first. Winning means you're doing better than you've ever done before.

When I was 14 -years-old, I made this PowerPoint presentation, and I invited my parents into my room and gave them popcorn. It was called 'Project Hollywood 2004' and it worked. I moved to L.A. in January of 2004.

The Lion King always makes me cry, especially when Simba's father gets trampled.

Proletarian language is dictated by hunger. The poor chew words to fill their bellies.

Obviously given good health, and a continuing audience and a record company that allows me to do music. So given those things yes, I'm introducing some new music that people haven't really heard me do in quite this fashion.

We got a chance to go and play in some places that the usual European tour by an American band didn't go to.

An onion can make people cry but there's never been a vegetable that can make people laugh.

I can't imagine myself not working. And I hope my daughter will work when she's older.