This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

Today, over half of China's undergraduate degrees are in math, science technology and engineering, yet only 16 percent of America's undergraduates pursue these schools.

It is not acceptable that we continue to see thousands of acres burn because of forest fires, because of poor management on our forests, big kill, and we have these catastrophic situations take place when we are not able to take action.

Providing tax relief and reducing regulations leads to job creation and new economic opportunities for our small businesses, which are the backbone of our economy.

People in Eastern Washington should be confident in knowing that the government will not come and seize their property or farm land. Legislation is needed to correct this decision and restore the principle of having limited government involvement.

Private ownership of property is vital to both our freedom and our prosperity.

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

We depend on our rivers and dams for energy, transportation, irrigation and recreation and I will continue this year to fight for what's best for the Pacific Northwest.

Many defense experts have predicted that we face no greater threat from a single country than from Iran.

Yet since the 1950s, little has been done to prepare for our country's current or future energy needs.

Eastern Washington has experienced a number of deadly forest fires this season, and it is crucial that we have bipartisan legislation that will expedite the research and restoration process.

Eastern Washington families and businesses should be able to deduct every penny of state and local sales tax they pay throughout the year from their federal tax bill, especially when people in most states are deducting their state income taxes.

No longer should we rely on oil from countries that are not necessarily friendly or democratic.

The Pacific Northwest depends on inexpensive renewable energy from our dams.

We need to tap the resource of current and retiring science and math professionals that have both content mastery and the practical experience to serve as effective teachers.

Everywhere I travel throughout Eastern Washington, I hear from people demanding we do a better job of controlling our borders and reducing illegal immigration.

My top three priorities for my first term in Congress are growing our economy; providing for quality, affordable health care; and keeping our nation and communities safe.

Maintaining healthy forests is essential to those who make a living from the land and for those of us who use them for recreational purposes.

What has made America great have been the opportunities given to everyone in this country. Since our founding, individuals and families have come to America to seek freedom, opportunity and the choice for a better life.

Math and science fields are not the only areas where we see the United States lagging behind. Less than 1 percent of American high school students study the critical foreign languages of Arabic, Chinese, Japanese, Korean or Russian, combined.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

The purpose of a business is to create a customer.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

Courteous treatment will make a customer a walking advertisement.

And our size: The company this year is going to be close to $50 billion, so if that's the case and you can continue to grow that fast, I would rather put my energies to solving customer problems and growing our business than worrying about integrating and laying people off.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

You have got to have discipline and focus - on the customer and how you run the business.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

Pager companies are very much looking to provide new services to help them regain some of their customer base.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

If you make the customer a promise... make sure you deliver it.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.

There is one other business where the customer is always wrong and that's the media.

Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.

The well-satisfied customer will bring the repeat sale that counts.

The first step in exceeding your customer's expectations is to know those expectations.

Right or wrong, the customer is always right.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Our business is about technology, yes. But it's also about operations and customer relationships.