What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Set the foot down with distrust on the crust of the world - it is thin.

Please give me some good advice in your next letter. I promise not to follow it.

A person who publishes a book willfully appears before the populace with his pants down. If it is a good book nothing can hurt him. If it is a bad book nothing can help him.

The longest absence is less perilous to love than the terrible trials of incessant proximity.

Music my rampart, and my only one.

I am glad that I paid so little attention to good advice; had I abided by it I might have been saved from some of my most valuable mistakes.

Not truth, but faith, it is that keeps the world alive.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

Parrots, tortoises and redwoods live a longer life than men do; Men a longer life than dogs do; Dogs a longer life than love does.

We are all ruled in what we do by impulses; and these impulses are so organized that our actions in general serve for our self preservation and that of the race.

It's not true that life is one damn thing after another; it's one damn thing over and over.

The young are so old, they are born with their fingers crossed.

Where you used to be, there is a hole in the world, which I find myself constantly walking around in the daytime, and falling in at night. I miss you like hell.

Beauty is whatever gives joy.

My candle burns at both ends; it will not last the night; but ah, my foes, and oh, my friends - it gives a lovely light!

God, I can push the grass apart and lay my finger on Thy heart.

Childhood is the kingdom where nobody dies. Nobody that matters, that is.

The soul can split the sky in two and let the face of God shine through.

April comes like an idiot, babbling and stewing flowers.

Childhood is the kingdom where nobody dies. Nobody that matters that is.

I know I am but summer to your heart and not the full four seasons of the year.

A grave is such a quiet place.

Where you used to be, there is a hole in the world, which I find myself constantly walking around in the daytime, and falling into at night. I miss you like hell.

They say when you are missing someone that they are probably feeling the same, but I don't think it's possible for you to miss me as much as I'm missing you right now.

I know I am but summer to your heart, And not the full four seasons of the year...

Soar, eat ether, see what has never been seen; depart, be lost, but climb.

I know I am but summer to your heart, and not the full four seasons of the year.

I know I am but summer to your heart, And not the full four seasons of the year.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

The purpose of a business is to create a customer.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

Courteous treatment will make a customer a walking advertisement.

And our size: The company this year is going to be close to $50 billion, so if that's the case and you can continue to grow that fast, I would rather put my energies to solving customer problems and growing our business than worrying about integrating and laying people off.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

You have got to have discipline and focus - on the customer and how you run the business.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

Pager companies are very much looking to provide new services to help them regain some of their customer base.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

If you make the customer a promise... make sure you deliver it.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.