Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

Before 1980, it was basically illegal for U.S. banks to invent new products.

The current institutionally provided retirement plans will not cover people's needs upon retirement.

Even the once simple home mortgage now has so many flavors and styles and variations that it is difficult for people to make a decision.

Even some of the greatest technology-led revolutions, or allegedly technology-led, really were only made possible because of trends already present.

Subsequent to the original Quicken, the whole idea that we, as a consumer products company, could actually make business products, that was a whole revolution in our thinking.

Mutual funds were created to make investing easy, so consumers wouldn't have to be burdened with picking individual stocks.

People don't place their trust in government or company pension plans; they have to be self-reliant.

We're still in the first minutes of the first day of the Internet revolution.

The changing nature of money is only one facet of the financial services revolution.

Thirty to 40 years ago, most financial decisions were fairly simple.

Well, today people have to be self-reliant if they want a secure retirement income.

Technology is similarly just a catalyst at times for fundamental forces already present.

Fifty years ago wealth was stored and transmitted physically through gold bars, stock certificates, bank notes, and coins.

So I think instead of focusing on the competition, focus on the customer.

QuickBooks - the very fact that we could even dream to make something in the business arena, and that it would then succeed - was a total revolution to me.

A whole generation of Americans will retire in poverty instead of prosperity, because they simply are not preparing for retirement now.

Today more people believe in UFOs than believe that Social Security will take care of their retirement.

Dig for feedback on yourself. You need to have the courage to ask for feedback. You need to learn how you can learn how to grow. It is important that you are going to be a lifelong learner.

Be dramatically willing to focus on the customer at all costs even at the cost of obsoleting your own stuff.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

The purpose of a business is to create a customer.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

Courteous treatment will make a customer a walking advertisement.

And our size: The company this year is going to be close to $50 billion, so if that's the case and you can continue to grow that fast, I would rather put my energies to solving customer problems and growing our business than worrying about integrating and laying people off.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

You have got to have discipline and focus - on the customer and how you run the business.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

Pager companies are very much looking to provide new services to help them regain some of their customer base.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

If you make the customer a promise... make sure you deliver it.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.

There is one other business where the customer is always wrong and that's the media.

Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.

The well-satisfied customer will bring the repeat sale that counts.

The first step in exceeding your customer's expectations is to know those expectations.

Right or wrong, the customer is always right.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.