There are a lot of people who touch the customer.

Confidence comes from hours and days and weeks and years of constant work and dedication.

In racing, we have a better chance of it happening quicker because we have attracted good people to come to work for us. It's the beginning of a great adventure, and we're looking forward to it.

There are no traffic jams along the extra mile.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

In any team sport, the best teams have consistency and chemistry.

In the commercial real estate business, brokers spearhead major accounts. But they wouldn't have customers without the people who oversee construction.

I'm excited about being an owner, it's got my competitive juices going. I'm scared, but excited as well.

Confidence doesn't come out of nowhere. It's a result of something... hours and days and weeks and years of constant work and dedication.

Discrimination is a disease.

It was not a friendly game, and Jerry certainly did not have friendliness in his eyes. He had an extra mean streak that day. He was out of control and probably should have been ejected.

As a part owner, I'm going to be not only an admirer... but a nervous wreck.

I hate to admit that. I want to win every race, but I know that's not possible. To be in the top 25 is realistic if we have any luck this year. But anything to be in the chase or something like that is very unrealistic.

There are a lot of people who touch the customer.

Even though they are paid differently, everyone has to feel appreciated.

Winning isn't getting ahead of others. It's getting ahead of yourself.

If NASCAR racing gets any more exciting, I may not be able to stand it.

I have a lot to learn about NASCAR. But I've learned if you have the right people in the right places doing the right things, you can be successful at whatever you do.

It's okay to have personal ambitions, but you have to take someone with you.

There's always something special when the service academies play each other that's not in any other game. This is not a regular game, and everyone involved knows that.

At our company, our Design and Construction Consulting Service Team not only helps eliminate the risks inherent in the construction process, they typically save our clients 5% - 10% on overall construction costs. They also help make sure projects come in on time.

Nothing good comes in life or athletics unless a lot of hard work has preceded the effort. Only temporary success is achieved by taking short cuts.

Football teaches you hard work. It takes a lot of unspectacular preparation to have spectacular results in both business and football.

I didn't make enough money in my sport to retire.

Confidence is the result of hours and days and weeks and years of constant work and dedication.

Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

All business success rests on something labeled a sale, which at least momentarily weds company and customer.

As regards this country, in which protection has always to some extent existed, it is the best customer that England ever had, and our demands upon her grow most steadily and regularly under protection.

You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

The purpose of a business is to create a customer.

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing business at all.

Courteous treatment will make a customer a walking advertisement.

And our size: The company this year is going to be close to $50 billion, so if that's the case and you can continue to grow that fast, I would rather put my energies to solving customer problems and growing our business than worrying about integrating and laying people off.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

You have got to have discipline and focus - on the customer and how you run the business.

We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

Pager companies are very much looking to provide new services to help them regain some of their customer base.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Even if someone is already in your market space, ask yourself whether you can approach it from a different angle and thereby secure your own customer base.

At a car dealership, the person who sells the car is the hero, and also gets the commission. But if the mechanics don't service that car well, the customer won't return.

This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

If you make the customer a promise... make sure you deliver it.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.

There is one other business where the customer is always wrong and that's the media.

Because Microsoft seems to sometimes not trust customer choice, they salt XP with all these little gizmos and trap doors to get people to try Microsoft stuff. But the reality is that we're downloading more players than we ever have on a worldwide basis.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

It puts the provider in a situation of looking for ways to have someone else pick up a piece of the cost. As a result, every customer who has insurance ends up paying a 'hidden premium.' It simply adds to the health care cost burden.