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Problem-Solving: Study Your Errors 1. Get clear on what did or didn’t happen, focus on understanding. Careful about confusing cause with correlation, so be sure you understand what happened 2. Look for deeper layers, ask “why” until you’ve run out of layers to question. — 3. How you can best avoid the same mistakes in the future ? What factors are in your control ? How to prevent/mitigate those which aren’t ? 4. Determine how to create the best conditions to reach the desired outcomes in the future.

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