The truth is, sales is about people. You have to build relationships first. You have to put yourself in your customer’s shoes and empathize with their position. No app is going to teach you that.

Numbers don’t lie and sales is absolutely the foundation of your business. There is simply no other way.

Your religion in sales has to be attention. Before you even think about how to sell your SaaS product or your wine, or your agency, or your open house or your book, or whatever it is, you have to understand where the consumer actually is.

There’s a lot of shortcomings when sales are automated. In most businesses, it’s a high-touch 1-1 conversation where you are attempting to bring value to the other person. It’s not a LinkedIn messenger bot that is going to do the trick.

You don’t get to decide whatever 13 to 25 year olds want to do with their hair, their clothes, their bodies, their cell phones, their friends, their time, or their money. You just have to observe and react.

99% of the time your customer is going to be searchable and accessible online. And for those of you that don’t know, consumers now spend 10 hours a day in front of their screen with roughly half of that time spent on a mobile device. Clearly the internet, and our glowing black boxes have our attention

When the energy of your tactics is to convert, you will most likely lose. When your energy is to disproportionately bring value and let the chips fall where they may, you will win. It will change your behavior, it will change the energy of the execution and it will change you game.

Like anything else in life, I think sale comes down to putting in the work, providing value, building relationships and doing the research.

If you want to win, you have to be practical with your understanding and execution. You have to go where the consumer actually is, and use the right tools to reach them.

The reason I have done so well in sales, is because I don’t do things with the expectation of a return. I do things to provide value, no matter what.

If you are intelligent, and you understand that you have no control over THE MARKET, then you begin thinking about where the potential upside is.

Being tied down by the idealistic vision of how you made your money in the past is wrong. The world is changing! And the way you were successful yesterday definitely won’t be the way you are successful today. You need to look forward and become utterly unromantic about what you did in the past that got you “here.”

Technology has changed the way we sell, and most of your actions as salespeople aren’t rooted in that reality. It’s all out there, you just have to go out and take it!

If you want to win in sales, you need to be utterly unromantic about consumer behavior. You need observe, analyze and adjust to where the consumer actually is. No one can deny that social media takes up our time.

Those who decide to use leisure as a means of mental development, who love good music, good books, good pictures, good company, good conversation, are the happiest people in the world.

As much as possible, I try to encourage people to use stunt men because that is really their job.

The wise man contents himself with what he has until such time as he invents something better.

I didn't work for any newspapers in college, never worked for any newspaper before 'The Washington Post'.

When a celebrity is spotted carrying a particular bag, everybody wants to own the same thing.

He was a silly guy. Out - do the other guy. That was his effort at all times.

When you're six years old, you don't look at things the way an adult looks at things.

The hero is one who kindles a great light in the world who sets up blazing torches in the dark streets of life for men to see by.

The competition has improved tremendously. In 2003, I could teach a guy how to play poker in an hour and he could win some money. Today, it would take days. The game has gotten so much tougher. So I will spend my time with my family and play when I can.

Many people in the world today are not starving because there is an inherent inability to produce food, they are starving because they are caught in the middle of political fights and blockades that have been used as weapons.

People of all political persuasions - conservatives, moderates, and liberals alike - need to dedicate themselves once again to preserving the moral foundation of our society.

The great advantage of being human is that we can employ rational thought and resolve to change our circumstances.

The better the information it has, the better democracy works. Silence and secrecy are never good for it.

My mother was a very beautiful lady, I thought. She was very good to me. I guess - she died when I was nine and a half, but if she had lived, I probably wouldn't be trying to play guitar. She wanted me to be known, but as something else. Not a guitar player.

We need to reshape our own perception of how we view ourselves. We have to step up as women and take the lead.

Unless you are a lawyer or Fortune 500 CEO, carrying a briefcase is, well, nerdy.

So many guys are so conservative with their hair, and I always joke with all my buddies when they mess with me, and I'll say, 'That's right, keep the same haircut for ten years.' How fun is that?

At a brunch potluck I realize that I do in fact hate everybody.

Everybody's not going to like jazz, let's just be honest about it. Everybody doesn't like everything. There's a disconnect in generations and some people just aren't going to feel that music.

My children are my priority and always have been.

Collaboration allows teachers to capture each other's fund of collective intelligence.

Rudy Giuliani did some phenomenal things in the city if you think of the transformation of the city and the quality of life.

I love women, but I've never had a relationship with a woman.

If I'm researching something strange and rococo, I'll go to the London Library or the British Library and look it up in books.