The truth is, sales is about people. You have to build relationships first. You have to put yourself in your customer’s shoes and empathize with their position. No app is going to teach you that.

Numbers don’t lie and sales is absolutely the foundation of your business. There is simply no other way.

Your religion in sales has to be attention. Before you even think about how to sell your SaaS product or your wine, or your agency, or your open house or your book, or whatever it is, you have to understand where the consumer actually is.

There’s a lot of shortcomings when sales are automated. In most businesses, it’s a high-touch 1-1 conversation where you are attempting to bring value to the other person. It’s not a LinkedIn messenger bot that is going to do the trick.

You don’t get to decide whatever 13 to 25 year olds want to do with their hair, their clothes, their bodies, their cell phones, their friends, their time, or their money. You just have to observe and react.

99% of the time your customer is going to be searchable and accessible online. And for those of you that don’t know, consumers now spend 10 hours a day in front of their screen with roughly half of that time spent on a mobile device. Clearly the internet, and our glowing black boxes have our attention

When the energy of your tactics is to convert, you will most likely lose. When your energy is to disproportionately bring value and let the chips fall where they may, you will win. It will change your behavior, it will change the energy of the execution and it will change you game.

Like anything else in life, I think sale comes down to putting in the work, providing value, building relationships and doing the research.

If you want to win, you have to be practical with your understanding and execution. You have to go where the consumer actually is, and use the right tools to reach them.

The reason I have done so well in sales, is because I don’t do things with the expectation of a return. I do things to provide value, no matter what.

If you are intelligent, and you understand that you have no control over THE MARKET, then you begin thinking about where the potential upside is.

Being tied down by the idealistic vision of how you made your money in the past is wrong. The world is changing! And the way you were successful yesterday definitely won’t be the way you are successful today. You need to look forward and become utterly unromantic about what you did in the past that got you “here.”

Technology has changed the way we sell, and most of your actions as salespeople aren’t rooted in that reality. It’s all out there, you just have to go out and take it!

If you want to win in sales, you need to be utterly unromantic about consumer behavior. You need observe, analyze and adjust to where the consumer actually is. No one can deny that social media takes up our time.

The whole point of diaries is that other people find them and read what you've put. I did once take to writing my inner thoughts on the computer at the end of other things I was writing and ended up faxing four pages of hideous stuff to my accountant so I don't do that now.

I believe there is a direct correlation between love and laughter.

Google docs and spreadsheets don't work if you're on an airplane. But it's a technical problem that is going to get solved. Eventually you will be able to work on a plane as if you are connected and, then when you get reconnected to the Internet, your computer will just synchronize with the cloud.

I want to hear as much music as I possibly can before I leave this mortal coil but it's impossible to hear it all because there's so much of it.

I was looking very much for a career. My second marriage to Stan Herman had ended, and I wanted very much to be independent, not take alimony from him, be on my own, do the right thing.

In Greek mythology the hero wants to be great but the very concept does not exist in the Indian vocabulary. Yet it has become the global template. And its a template that wont fit in India.

I'm a nice guy, but not all the time. There are these personalities in me, so many of them. They come out at strange times. I can be one way, then five minutes later I'm another way.

I definitely don't like to eat a lot before I play. I don't like to play on a full stomach. Sometimes, if I'm feeling hungry before a game, I'll eat one of those protein bars, but that's it.

What I'm after is a composed music that will sound like improvised music when improvisors play it. You shouldn't be able to tell what parts are being improvised and what parts were written out beforehand; it should sound like the same music.

As accelerators reach higher and higher energies, we may need a new Standard Model, or, at least, today's may need to be modified, but that's the way science operates.

The most famous and one of the most thoroughgoing opponents of bank credit was Thomas Jefferson. Jefferson reacted to the panic of 1819 as a confirmation of his pessimistic views on banks.

Mostly it would be those who rode in a particular even would hang out with those who rode in the same event.

Most of the women I saw on TV didn't seem like people I actually knew. They felt like ideas of what women are.

Sometimes one likes foolish people for their folly, better than wise people for their wisdom.

If a thing be really good, it can be shown to be such.

Ruthless striving, overcomes everything.

It wasn't until I'd turned 50 and had been in the business 25 years that I realized I might actually have a career as an actor.

I don't have a daily routine at all.

You can't live your life blaming your failures on your parents and what they did or didn't do for you. You're dealt the cards that you're dealt. I realised it was a waste of time to be angry at my parents and feel sorry for myself.

Being 21 years old is not easy in the sense that you're still trying to get to know yourself.

I like living sparsely. In the main room, there's no furniture - no tables, no chairs, no coffee table - not even a decaffeinated coffee table.

There is no limit to suffering.

Never judge a book by its cover

Perhaps the world's second worst crime is boredom. The first is being a bore.