Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I must tell you, I haven't done the drug problem that is faced by cops and people on the border. It's a hard show to do, but I think it's going to say a lot about drugs and the problems related to them. I just hope people can watch it, it's a pretty strong show.

Ask not what the brain can do for the computer. Ask what the computer can do for the brain.

Id rather hear an ugly truth rather than an obscure lie.

Combine that with the fact that we only had one week to get everything taken care of and to get to know one another, whereas most shows get two weeks. It looked like we would never have a chance.

In France, a hip replacement was captured using two GoPros in a stereoscopic 3D arrangement. Students can watch the surgery using a virtual reality headset.

Some secrets are fires so scorching the only way to quench the burn is to tell someone.

Five Ups of life Buckle up Start up Keep it up Dont give up Cheer up.

The philosophy of protectionism is a philosophy of war.

Water sustains all.

I'm a tooth person... I like quirky teeth. My husband has little teeth with spaces in between them. He hates them and I love them. I like people with buckteeth, and I like it when they crinkle a bit. It's very charming.

One thing that I think works in 'Casablanca' and which I've lectured a lot about - in terms of what I've been trying to achieve as a designer - is the film's creation of its own form of reality.

The good thing about science is that it's true whether or not you believe in it.

Resistance creates suffering. Stress happens when your mind resists what is. The only problem in your life is your mind's resistance to life as it unfolds.

I love the 'So You Think You Can Dance' show. I love it. I think it's some of the best hours on TV.

I miss my singing career very much.

You can't make money without selling something real. You can't make something real without first imagination manifesting itself in your head. You can't have imagination without surrendering yourself to an idea that you want to create something of value to other human beings.

You look at a herd of cattle and well, they all look the same... but they know. They all have an individual personality, and those personalities change from day to day. They can have their grumpy days and their happy days and their serene days. But it's unpredictable. You can't be off in outer space when you're dealing with animals.

The Cross is the way to Paradise but only when it is borne willingly.

History can show you that it was one pile of bad stuff after another. It can also show you that there's been tremendous progress in knowledge, behaviour, laws, civilisation. It cannot show you that there was a meaning behind it.

Some people spend the day in complaining of a headache and the night in drinking the wine that gives it.

I'd love to spend more time on the Isle of Man. I love the anonymity of putting on a boiler suit and going down to buy parts for the compressor. And Norman Wisdom's a neighbour; I salute him occasionally.

I was not really as good as I should have been.

I'm from durable stock. I'm made to work. I'm Irish.