Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

You have to learn the crowd. I just pay attention to them so I can make sure I can make them laugh.

I guess that's what saying goodbye is always like- like jumping off an edge. The worst part is making the choice to do it. Once you're in the air, there's nothing you can do but let go.

I can't just say one time of the year I'm going to do something different. I have to commit to a lifestyle behavioral change and just try to be a little bit better today than I was yesterday.

My body is a baby machine.

There is a Mount Sinai for every child of God if he only knows where to find it.

Our church has been legal since late 1960s. I've been involved since 1972. I was ordained in 1975.

One of the beauties of the Tea Party movement - and the many, many like-minded citizens that don't participate in the Tea Party movement - is the fact that it is independent.

A religious life is a struggle and not a hymn.

When we are no longer able to change a situation - we are challenged to change ourselves.

Pre-preproduction is the tenuous time before a project is greenlit; before the studio commits to spending real money. This is the most vulnerable period for any film because it's the time when your project is most likely to be put into turnaround. That's film-speak for killed off.

Our beautiful homeland is enough for us, Arabs and Jews. If we turn her into a battlefield, she will spit us out.

The Church's note must be a supernatural note which distinguishes incarnation from immanence, redemption from evolution, the Kingdom of God from mere spiritual process.

Beauty set up distance between other people and me. It warped their behavior.

If forced to choose between a book and a Kindle, I'd opt for the comfort and ease of bound pages. I mean, I can't break a book if I drop it on a cement floor.

Hope is the last thing ever lost.

People talk about escapism as though it's something nasty but escapism is wonderful!

Illness has always brought me nearer to a state of grace.

Many a man owes his success to his first wife and his second wife to his success.

Of all the properties which belong to honorable men, not one is so highly prized as that of character.

If it doesn't feel right, don't do it. That is the lesson, and that lesson alone will save you a lot of grief.

One of my lungs is half gone, and the other half, because I smoked for years, has a lesion. So I can't swim anymore and had the swimming pool covered over. Now it's what I call the dance pavilion, and so I and my friends sit out and put music on and watch people dance.

Networks are reluctant to take a chance. They put on shows that they know will work on some level, but to get the innovative show, it's very difficult.

I don't like abrasion while I'm working. I don't thrive on chaos. I enjoy what I'm doing, and it seems to work better when I am enjoying it.