Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Indeed, an entire generation of Americans has grown to adulthood since the Roe decision of 1973, which held that the right to choose an abortion was a privacy right protected by our Constitution.

In the days of segregation, when blacks were limited to certain neighborhoods, you could look around the black community and identify who the leaders were.

Men are not great or small because of their material possessions. They are great or small because of what they are.

I am tortured when I am away from my family, from my children. I am horribly guilt-ridden.

If you were music, I would listen to you ceaselessly, and my low spirits would brighten up.

If one has the answers to all the questions - that is the proof that God is not with him. It means that he is a false prophet using religion for himself. The great leaders of the people of God, like Moses, have always left room for doubt. You must leave room for the Lord, not for our certainties; we must be humble.

I never ask a man what his business is, for it never interests me. What I ask him about are his thoughts and dreams.

Sliding headfirst is the safest way to get to the next base, I think, and the fastest. You don't lose your momentum, and there's one more important reason I slide headfirst, it gets my picture in the paper.

Recognizing truth requires selflessness. You have to leave yourself out of it so you can find out the way things are in themselves, not the way they look to you or how you feel about them or how you would like them to be.

Every great movie is about the people, even if it's a great popular success like 'Gone With the Wind.' It's really not about the Civil War. It's about Scarlett and Rhett. That's who you go to see. You're not going to root for the North or pull for the South, or, you know, it's the people you remember.

Even though I am a lifelong 'Doctor Who' fan, I've not played him since I was nine. I downloaded old scripts and practised those in front of the mirror.

I love working with an audience. I love working with actual people who, you know, if they're moved, you see it. If you say something they're stunned by, you see their jaws drop. If they're amused, they laugh - that kind of reinforcement, I totally adore.

I had been, you know, held in the closet for two months and, you know, abused in all manner of ways. I was very good at doing what I was told.

Any skills that I have, I couldn't really make money with them. I would like to think that maybe I would be doing something in psychology or something of that nature because I love that vein of medicine - the getting down and getting nitty-gritty.

As long as it's funny, there's no such thing as too far.

I have been blessed with working with the best in the business.

When we quarrel, how we wish we had been blameless.

I am, and always will be, proud to be a Hackney girl.

Fire people who are not workaholics.

Kate Middleton's a pretty girl who sounds nice.

I think with '10 Things I Hate About You,' I was an angsty teenager, and in some ways, I responded to that character. That was one of my first big jobs, so I think maybe I lucked out, and casting thought that I was a good match for it. Since then, as I've gotten older, I'm a much more happy, joyful, almost carefree person.

Be patient, work hard and consistently, have faith in your writing, and don't be afraid to listen to constructive criticism.

Russia - having sat across the table from Vladimir Putin, it's pretty clear when you meet him that he has an almost limitless ambition for power. And he's been very good at acquiring it - political power, economic power, military power, territorial power.