Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

1989 was such a very, very important year in Europe. The wall fell, the Soviet Union was crumbling, and so many things happened - in 15 minutes, the world changed.

I was on the abutment.

The first time I looked at Yammer, I thought I was on Facebook. Work is not a social network, with serendipitous communications and photo collections. Work is about managing tasks and responding to things quickly.

I don't have people following me around, like bodyguards. I don't know how people live like that. Maybe the young movie stars have to live like that, I don't know. But it seems a little crazy to me. I don't think you need all that stuff.

In my stories, whenever there's somebody wonderful and charming and bright and intelligent, that's me!

With reasonable men, I will reason; with humane men I will plead; but to tyrants I will give no quarter, nor waste arguments where they will certainly be lost.

The person earning the federal minimum wage of $7.25 isn't going out to eat at restaurants. They're not taking piano lessons. They're not going to the gym or the yoga studio. They're not sending mom flowers on Mother's day. What good is this person in the economy? If you raise it to $15 an hour, they're doing all of those things.

My fav band is Rush.

Every so often in life, you encounter a brilliant idea. Usually, at least in my case, it's somebody else's idea.

Only a few things are really important.

It's always very daunting to play someone who actually existed. You have to honor that, and be specific and accurate and try to make people believe that you're that guy, which is really hard.

In Nashville, if people don't like someone, they say, 'I don't really like him,' then add, 'bless his heart.' In Hollywood, they kind of leave that last part off.

Inexpensive phones and pay-as-you go services are already spreading mobile phone technology to many parts of that world that never had a wired infrastructure.

Chris Lighty was a huge portion of my actual career. It's difficult to adjust to not have someone around that's in your life, in your life.

I always wanted to tell stories. Well, at least, I always came back to the notion of storytelling when the glitz and glamour of being a special effects designer or a fighter pilot or a DEA agent wore off.

After 'An Inconvenient Truth' came out, a lot of people came to me with their causes, and there are a lot - water, poverty, and so many, many more.

The creative mind is the playful mind. Philosophy is the play and dance of ideas.

It is an axiom, enforced by all the experience of the ages, that they who rule industrially will rule politically.

There's an appetite for vigour in films. The camera loves a bit of movement. Movement is usually attached to younger people and men, and that's just the way it is. I think that it's a bitter pill to swallow, but it's a fact that there aren't going to be masses and masses of roles for older women because there isn't the audience for it.

There are a lot of parallels between the historical Henry VIII and Jonathan Rhys Meyers. There's an oscillation and extremity of emotion throughout his repertoire that lends itself beautifully to the nature of Henry VIII, definitely. He will push things to the limit, and yet remain in emotional control.

There is nothing more dreadful than the habit of doubt.

As governor, I will always be willing to work with people who have ideas to offer and are ready to roll up their sleeves. That kind of teamwork will build a New Hampshire that will lead the nation and compete with the world. Together, we will help our businesses grow and build a stronger economy on a vision of innovation and growth.

How have relations with Iran and Belarus benefited Venezuela? We are interested in countries that have democracies, that respect human rights, that we have an affinity with. What affinity do we have with Iran?