what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I love English football.

I love pool because it's a game of strategy, a game of the eye, and your whole universe is like this. I really want to become a pool shark.

If I had taken a doctoral degree, it would have stifled any writing capacity.

The thing with cancer is that you want to get it as early as you can.

The nice thing about animation is that you can realise your inventions without understanding all the hard theory.

The average person in Hollywood just assumes that if you're on a hit TV show, then that's the first thing you've ever done.

The object of self-love is expressed in the term self; and every appetite of sense, and every particular affection of the heart, are equally interested or disinterested, because the objects of them all are equally self or somewhat else.

Make your dream so clear that it’s the only thing you think about all day long.

If you rank the top 50 one-day moves in the S&P 500, a fair number of those happened within the last five or 10 years. That tells you that we're in a different, riskier market now.

If I say I've got two versions of Word - that old one from 1982 that's perfect, with zero defects; or the new one that's got all this cool new stuff, but there might be a few bugs in it - people always want the new one. But I wouldn't want them to operate a plane I was on with software that happened to be the latest greatest release!

Television's escapist programming naturally continues to endorse living beyond one's means as the time-tested American Way and rarely depicts families or individuals wracked by the pressures and miseries that come with excess.

Some people help thousands of people directly, like Marie Curie or Susan B. Anthony. Others help us by inspiring us, like Amelia Earhart. But you do have to help someone.

The task of physiological psychology remains the same in the analysis of ideas that it was in the investigation of sensations: to act as mediator between the neighbouring sciences of physiology and psychology.

If you're not ready to die for it, take the word "freedom" out of your vocabulary.

When you're a dweeb, when you're really young, it stands out. But as everybody gets older and more conservative, it's not an issue any more.

Introverts are capable of acting like extroverts for the sake of work they consider important, people they love, or anything they value highly.

Keep up the good work, if only for a while, if only for the twinkling of a tiny galaxy.

For a while I thought about studying medicine at school and becoming a doctor because I've always been interested in psychology and how people's minds operate. But I'm able to explore some of that as an actor and ultimately I think it seems more interesting.

I always try to pick my parts to be as diverse as I can, and especially when you do 'Game of Thrones' for so many months of the year.

I have not heard that even the New York abortion has done very much in the States where it has been enacted.

I am a massive fan of early electronica like Steve Reich, Pat Metheny and Thomas Dolby. I used to be a big raver, too, so anything dance. I love ambient music like Tunng. I love acoustic and classical, too.

All of our intelligence agencies, our Department of Defense, are all working to meet this threat. But it's a fast moving world; it's a place where offense is easier than defense, and keeping up with the next innovation in cyber-warfare is an enormous challenge.

The Ebola epidemic was the most frightening outbreak I have witnessed in my lifetime, and I believe it was necessary to react globally as strongly as we did.