Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

My life has been a tapestry of rich and royal hue, an everlasting vision of the ever changing view.

Everybody's family has problems.

I am the most well-known homosexual in the world.

A man should never be ashamed to own that he has been in the wrong, which is but saying... that he is wiser today than yesterday.

The idea that we have the capacity to change or stop the climate, I'm just skeptical.

Women are hard on themselves.

The phenomenon of creativity, we know, is closely related to the ability to yoke together separate, and even seemingly incompatible, matrices.

For me, it's a compliment to be compared with Marilyn, the unforgettable actress, the most beautiful one of all. But, curves aside, we have very little in common.

I am a believer in passing the ball on the ground, I was lucky to be part of teams like that at Arsenal, with the French national team and with Monaco and at Barcelona. I know you can win in other ways, but I believe that is the way football should be played.

I suppose being a bit of an antisocial weirdo definitely honed my skills as a soloist. It gave me a lot more opportunities to solo lots of easy routes, which in turn broadened my comfort zone quite a bit and has allowed me to climb the harder things without a rope that I've done now.

Good satire comes from anger. It comes from a sense of injustice, that there are wrongs in the world that need to be fixed. And what better place to get that well of venom and outrage boiling than a newsroom, because you're on the front lines.

I'm a shy person, so I get really nervous going into interviews.

There is nothing out there that I have a grudge against or I have a problem with.

There are many persons who look on Sunday as a sponge to wipe out the sins of the week

Every girl likes to be thought of and made to feel special.

He who imagines he can do without the world deceives himself much; but he who fancies the world cannot do without him is still more mistaken.

I really tend to write in retrospect.

Without subtle ingenuity of mind, one cannot make certain of the truth of their reports.

Dont cry because its over SMILE because it happened.

Corruption is like a ball of snow, once it's set a rolling it must increase.

I got into acting to avoid politics of any sort so I could remain in a fantasy world.

President Obama chose politics over leadership. 'Hope' and 'Change' have become bait-and-switch.

You are braver than you believe, stronger than you seem and smarter than you think.