Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

When I wrote 'The Secret Life of Bees,' I was writing about civil rights.

When I went into the last lap I was regretting a bit that it was over. I was enjoying again the first sector for the last time. Simply fantastic this circuit, and if you get 53 laps more, you appreciate it even more. It's made by God's hands.

The minute you read something that you can't understand, you can almost be sure that it was drawn up by a lawyer.

The idea is a straightforward one. We provide an account for every newborn in America, a $500 account.

I am a proud Zionist. I can tell you about every blossom that grows in this land. I know the history and the Bible.

A person who has good thoughts cannot ever be ugly. You can have a wonky nose and a crooked mouth and a double chin and stick-out teeth, but if you have good thoughts they will shine out of your face like sunbeams and you will always look lovely.

If someone you love hurts you cry a river build a bridge and get over it.

I first came to cinema as a passionate filmgoer, when I was a child. Then, when I was a very young man, I became a film critic precisely because of my knowledge of cinema. I did better than others because of this. Then I moved on to screenwriting. I wrote a film with Sergio Leone, 'Once Upon a Time in the West.' And then I moved to directing.

In families you can find the source of every human drama. It is interesting because the cell of a society, the cell of a country, the cell of humanity - everything lies in the family.

A lot of fashion photographers will do the same sort of image for many years; it's easier to be successful if you do that.

It seems to me that the idea traditionally defended of endeavoring to maintain existing ethnic balances simply doesn't work any more.

Setting your intention is like drawing an arrow from the quiver of your heart.

Singing together is something human beings just do, and there are hundreds of years worth of just European vocal music available to read and hear.

We now have powerful technology, which allows us a voice across boundaries, which was unimaginable at the time of the Greenham Protest, a protest that pre-dates the Internet and the mobile phone.

I'm not a caterer. I just have to stay with my creative convictions. At some point, you have to just get past the special-interest groups and do what you're there to do, which is make a movie.

I never felt that I didn't have a chance to win.

If we define an American fascist as one who in case of conflict puts money and power ahead of human beings, then there are undoubtedly several million fascists in the United States.

When I grew up, my role model was my grandma because she's just the best.

Our greatest glory consist not in never falling, but in rising every time we fall.

Ive learnt to gather simplicity from grasshoppers. I like their naive indecisive minds never knowing exactly when to stop chirping and I envy their ability to be able to mingle with the green

I love clothing and still shop a lot of vintage.

Don’t let negative and toxic people rent space in your head. Raise the rent and kick them out.

Thus, the standard library will serve as both a tool and as a teacher.