Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I was born and raised in North Little Rock, Arkansas. I was 15 when I got my first job serving food to the residents in a retirement home - 22 years later I would shoot my first film in one.

I am just a little tired of the Stones and the Beatles, and I don't care if I ever hear 'Louie Louie' ever again.

I learned a lot about how to shoot and how to put together sequences.

When I graduated from high school, I got accepted to York University, Fine Arts film program.

When it comes to global warming, coal is the gorilla in the room.

I like to live in places that are kind of off in the cuts so people can't really find me even if they wanted to.

Congress seems to thrive on breaking promises and passing unfunded mandates down to local government. It's really just a matter of priorities.

I don't just want to upset people and shock people by saying something really outrageous.

I was fed up with the situation I found myself in in the 1960s. I didn't like being a barrister's wife and going out to dinner with other professional people and dealing with middle class life. It seemed claustrophobic.

The most rabidly religious people are the most rabidly evil.

Dont paint yourself with layers of foundation carry yourself with a smile Dont conceal your so called flaws because God is perfect in his work and has made each one of us Flawless.

I counterfeited Mark Kostabi's artworks. During the eighties, Mark didn't paint his own paintings. Instead, he had other artists painting them, and he just added his signature. So what I did was to use some of the same painters, and signed his name myself.

Well, I'm a slow writer. For me, a good day is a page, maybe a page and a half. I'd love to be more efficient, but I am not.

Whether we like it or not gender differences matter in a combat situation.

Funnily enough, the most danger I felt was when I did a story about exotic animals kept as pets in America.

For a human audience, seeing things that are slightly more otherworldly and beyond human power is always really fun and exciting to watch.

If you can't get your songs to people one way, you have to find another.

It really means a lot that I won the gold medal - but I woke up the next morning expecting to feel different. I felt the same.

I was proud to be an original cosponsor of the Violence Against Women Act when Congress passed it in 1994, and was proud to support the previous renewals in 2000 and 2005. These bills always enjoyed large, bipartisan support.

There's a thing you confront when you're going into something new and you come to this sort of abyss, and then you push yourself. It makes you try different things.

Scotty heard that I was thinking about quitting Apple because of his actions, so he called me into his office and asked what it would take for me to stay? I said, maybe if I could work on the Mac project, which Steve had just taken over from Jef Raskin.

A piano in the house, when I came home from school and was able to play all these different notes with all theses different sounds, I really found that fascinating.

I ain't apologizing for anything, especially if it's a joke.