Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Don't keep reaching for the stars because you'll just look like an idiot stretching that way for no reason.

That decision, for me, was almost certainly definitely wrong.

I am not a vivacious person in real. I hate smiling. I hate doing small talk.

Stop buying things you don't need to impress people you don't even like.

My son tried to work in films and he ultimately gave it up, he finally couldn't make a living, he couldn't support himself. He worked all the time and he didn't make enough money to have a house, have an apartment.

My wife has them all in a vault... a copy of every album.

The power of one, if fearless and focused, is formidable, but the power of many working together is better.

Mental illness is nothing to be ashamed of, but stigma and bias shame us all.

I don't consider myself bossy, but I do know what I want. You know, I have a gut feeling about a piece of material, but I've never envisioned myself as the director on top of the hill with a megaphone in my hand, screaming at 1,000 extras.

I tend to favour films that have multiple plot and story lines, multiple characters and ensemble pieces.

In Los Angeles, I'm always in Fred Segal. It's become a ritual. I have lunch and then buy lots of things I don't need. Usually tons of clothes for the kids that they grow out of in 10 seconds.

One of the common failings among honorable people is a failure to appreciate how thoroughly dishonorable some other people can be, and how dangerous it is to trust them.

Someday youre gonna look back on this moment of your life as such a sweet time of grieving. Youll see that you were in mourning and your heart was broken but your life was changing.

The culture at Valve is pretty much crowdsourced. The handbook is a wiki. One of the first things we say to new hires is, 'You have to change something in the handbook.'

It is the mark of a truly intelligent person to be moved by statistics.

The spirit of Christmas is the spirit of love and of generosity and of goodness. It illuminates the picture window of the soul, and we look out upon the world's busy life and become more interested in people than in things.

I've done a contract with my district. I have term-limited myself. I am not taking the pension. I am not taking pay raises, and my family and I are bringing our own health care to Washington, D.C. And my dad taught me as a kid to lead by example - Congress should not have anything better than the American people.

The only way to find true happiness is to risk being completely cut open.

It's the quality of the ordinary, the straight, the square, that accounts for the great stability and success of our nation. It's a quality to be proud of. But it's a quality that many people seem to have neglected.

I am convinced that no one is fully educated without a full grounding in the arts.

Gold authenticity can only be tested under maximum fire. The same holds true with regard to manhood.

I love dogs. I have a Golden Doodle and an Alaskan Klee Kai.

Our fashion for us, it's an expression; first of all of life, I put all of myself in my fashion. Sometimes it's good, sometimes it's bad, but this is a mirror, an expression about Domenico and Stefano. It's not just a profession: it's a person with a lot of personality.