Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

If I had not actually got into this work and been called of God, I would back out. But I cannot back out: I have no doubt of the truth.

I'm not standing above the audience trying to manipulate them as a puppet master or a trickster; I'm inside the story I'm writing and making and thinking about things very seriously and feeling very deeply at times, and trying to translate that into a narrative.

Passion is something that's hard to discover purely through introspection. You have to have experiences - you have to learn real-time and through experiences what makes you tick.

I do have a bit of a gravelly voice; people have told me I've got a good voice for radio.

My parents are awesome, but they're pretty left-wing.

If you're a Daniel Bryan fan, I'm all for that. The more people Daniel Bryan will bring into arenas, the better. The more people I bring in, the better. But when I'm talkin', shut the hell up and let me talk.

We tell ourselves stories in order to live.

Small businesses provide 75 percent of new U.S. jobs and are the backbone of our economy, and no outdated ban should be keeping small business owners from collecting the same interest their money could earn if it were held by an individual.

Just being a mother is making me a big, weepy mess.

Racial discrimination in public education is unconstitutional. All provisions of federal state or local law requiring or permitting such discrimination must yield to this principle.

I don't know any women who don't think about what they look like, and I don't know any men who don't think about what women look like.

Two million people live in Silicon Valley and one million of them believe they've discovered the next big thing.

I sat down and wrote, 'Are your emotions pure? Are they the stuff of heroes or the alloyed mess of the beaten? How do you stand in relation to the potato?' And it was a lot of fun, and I kept going and woke up at some point in some horror that I had about 142 pages of this.

When I sit down to begin penciling a page, most of the hard work for me is done. I can concentrate solely on my art from that point on, which is the fun part!

All we need is a meteorologist who has once been soaked to the skin without ill effect. No one can write knowingly of the weather who walks bent over on wet days.

Everyone who moves to New York City has a book or movie or song that epitomizes the place for them. For me, it's 'The Cricket in Times Square', written by George Selden and illustrated by Garth Williams.

People will try to bring you down, but you gotta go up.

To be honest, I think about the clubs when I write. But I should probably start thinking about stadiums, because the songs sound even better there - and bigger.

Switzerland is a country where very few things begin, but many things end.

There were nineteen years between my grandparents, and I was in a relationship for five years from the age of fifteen to twenty with a man who was thirteen years older than me who remains one of the loves of my life, and he passed away when I was twenty years old.

If you have a rigidly controlled economy, cut off from the rest of the world by infinite protection, nobody has any incentive to increase productivity and to bring new ideas.

I love the Middle East and have been lucky enough to visit a few of the countries like Egypt, Lebanon, Jordon and the U.A.E.

Be true to your teeth and they wont be false to you.