Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I grew up in the South under segregation. So, I know what terrorism feels like - when your father could be taken out in the middle of the night and lynched just because he didn't look like he was in an obeying frame of mind when a white person said something he must do. I mean, that's terrorism, too.

This is the very devilish thing about foreign affairs: they are foreign and will not always conform to our whim.

I've lived my whole life exactly the way I've wanted to. Being gay, being white, being male, it doesn't matter to me. They're all things I'm born with.

I'm quite a good listener, and I'm good at looking after people.

Life ends when you stop dreaming. Love ends when you stop caring. Friendship ends when you stop sharing.

I never write to disappear and escape. The truth is exactly the opposite. Most people strike me as escaping and disappearing in one way or another - into their jobs, their daily routines, their delusions about themselves and others.

I always argued against the auteur theory; films are a collaborative art form. I've had some fantastically good people help me make the movies.

If you don't like something, change it. My parents expected me to stay in my office job as an administrator at the Co-op because I'm disabled, but I said no and changed my whole life.

I've completely lost faith in the Democratic Party to truly serve the disadvantaged.

What was new was the symbolic force of the targets struck. The attackers did not just physically cause the highest buildings in Manhattan to collapse; they also destroyed an icon in the household imagery of the American nation.

People in the Middle East may consider the U.S. an evil hegemony that has tainted their culture, but when I look at the growth of racial and ethnic tolerance and understanding in my generation in the U.S., and see those sentiments make it around the world, it makes me feel proud.

I am blessed with good health.

I love being in the present. When I was playing for my school, the only thing I wanted to do was get selected for the under-16 or the under-19 district teams. When I was selected for the district, I would think about the next level, which was getting selected for the state side. I'm a person who lives very in the moment.

I think the best thing you can teach a person is how to learn. And once they discover their own individual approach to that - which is inside all of us - then all of a sudden, they've opened up a door of endless resources.

I think that N.W.A. picked up where Bobby Kennedy and Martin Luther King would have gone if they hadn't been assassinated.

Heads of France lead from a palace and traditionally they retire to a cloud.

Scars. A sign that you had been hurt. A sign that you had healed.

Life is always a tightrope or a feather bed. Give me the tightrope.

No British politician has ever been more despised by the British people than Margaret Thatcher.

When I'm channel surfing, and 'Silence of the Lambs' comes on, I have trouble turning it off. I wouldn't say that about 'Beautiful Mind.' It's a good movie, but I'm much more in awe of what Jonathan Demme did with 'Silence of the Lambs.'

My only objective is to paint a Christ so moving that those who see him will be converted.

I like this idea of becoming fully realised.

Anybody who sits down to write, and they think 'thriller,' maybe shouldn't be thinking that way. Maybe we should be thinking 'novel,' maybe 'thriller' way in the background, but that these are real people to whom things are happening. It just happens to be a hell of an exciting story.