Listening skills allow one to make sense of and understand what another person is saying.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

I think the more mediocre you are the better you do because people need to think you're their friend, they don't want to be threatened by you, you've got to be warm, you've got to be not too smart, not too pretty, not too anything.

We're doing unusual records that sound big, have a pop feel, and we're getting better at it.

Thought is a key to all treasures; the miser's gains are ours without his cares. Thus I have soared above this world, where my enjoyment have been intellectual joys.

Men are just jealous because they can't wear makeup.

Eventually, most people felt MoMA had filled a very important gap.

To be a Christian is to believe we are commanded and authorised to say certain things to the world; to say things that will make disciples of all nations.

Our focus is on helping people develop the skills to find and keep a job. Instead of focusing on a war against poverty, we will focus on fighting for the poor among us by offering them hope and opportunity.

I can't stand jelly shoes. They're ugly and not comfortable.

It seems there's always another rumor about my life; some people are simply talked about more than others.

All the time and effort put into networking can be all for naught if there is no follow-through. The same goes for sales. And leadership. And well, everything.

True prayer is not asking God for love; it is learning to love, and to include all mankind in one affection. Prayer is the utilization of the love wherewith He loves us.

You were so busy trying to be my savior that you left me all alone.

My music is a little dark, and my lyrics are a little darker. Every day, I'm fighting towards the light.

The AIDS virus is not more powerful than God.

There is nothing more universally commended than a fine day; the reason is that people can commend it without envy.

Make no mistake about why these babies are here they are here to replace us.

I think if you want to get to know me, you should come and see a show. A person might get to see more sides of me.

I had just been in some repressive situations - the black middle-class college scene and the crazy United States Air Force - and so I just felt like getting out of that. I thought, now, that I wanted to be a writer. I had something that I wanted to do, that I was interested in doing, so I wanted to pursue that.

Man is a reasoning rather than a reasonable animal.

Startling, and alarming to many, is the conclusion that follows from these data that if all people were treated the same, most average race differences would not disappear.

Life has no meaning the moment you loose the illusion of being eternal.

Vladimir Putin was awarded an advanced degree by the St. Petersburg Mining Institute with the help of a dissertation that, as two Brookings researchers discovered, included sixteen stolen pages - and, remarkably, not a single set of quotation marks.

With George Clooney, the distinctive quality is a unique kind of American phoniness - charming because it's aware of itself as phony. It's as old as old Huck Finn, but, in our age, it has migrated from the fringes to the center.