Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Bob Moulesong

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Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

Eric Ravenscraft

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Eric Ravenscraft

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Eric Ravenscraft

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Eric Ravenscraft

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Eric Ravenscraft

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Eric Ravenscraft

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Eric Ravenscraft

Listening skills allow one to make sense of and understand what another person is saying.

Bob Moulesong

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Bob Moulesong

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Bob Moulesong

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

Bob Moulesong

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Bob Moulesong

Without rapport, there is little chance to influence or to persuade others.

Aldo Civico

Rapport building is at the root of effective communication

Aldo Civico

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Aldo Civico

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Aldo Civico

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

Aldo Civico

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

Aldo Civico

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

Aldo Civico

self-disclosure is one of the hallmarks of intimate relationships.

Lynn Offermann and Lisa Rosh

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Lynn Offermann and Lisa Rosh

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Lynn Offermann and Lisa Rosh

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Lynn Offermann and Lisa Rosh

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Lynn Offermann and Lisa Rosh

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

Lynn Offermann and Lisa Rosh

Mankind is like dogs, not gods - as long as you don't get mad they'll bite you - but stay mad and you'll never be bitten. Dogs don't respect humility and sorrow.

Jack Kerouac

I don't think anyone is the perfect one to play me.

Hugh Leonard

We run courses for government school teachers on Sundays. These teachers pay for their own food and stay; the kind of commitment you find in these people is remarkable.

Azim Premji

When you think you're listening to several conversations at once, they tell me, you may really simply be time sharing - that is, listening a little bit to this one, a little bit to that one.

Murray Gell Mann

There are 2,000 young-adult novels published a year, and hardly any of them ever break out.

Catherine Hardwicke

I think a lot of people are projecting their own troubles and fears concerning sexuality onto those around them, and it does result in the perpetuation of a lot of hateful notions. As long as I can remember, I've felt really horrified watching those dynamics play out.

Ezra Miller

What I do believe is theatre is a medium with a peculiar ability to air vital issues.

Samuel West

There are moral religious people and moral secular people, immoral religious people and immoral secular people.

Leon Wieseltier

Venture capital is unscalable. Production equals the time each partner has.

Bill Gurley

Abuse if you slight it, will gradually die away; but if you show yourself irritated, you will be thought to have deserved it.

Tacitus

I don't really like comedy.

Bruce McCulloch

I'd like to see something done about the long putters and belly putters. But I go back and forth on that. I've actually worked with a belly putter.

Matt Kuchar

You convey something that the public either trusts or it does not trust, and it has to do with the content and how you handle the news, but it also just has something to do with your persona.

Tom Brokaw

I think a punt can be a big play in a game. If it's anything like a real game, then you realize that a Pat McAfee punt that downs someone inside the 2-yard line can really swing a game. I'm all for punting in video games.

Andrew Luck

If you're always strict with yourself, life gets miserable. And we're supposed to enjoy life.

Mia Maestro

Until women themselves reject stigma and refuse to feel shame for the way others treat them, they have no hope of achieving full human stature.

Germaine Greer

The main way to reduce stress in the workplace is by picking the right people.

Jesse Schell

I think comedy is one of the hardest things to pull off. You either have timing or you don't, and that's something I don't have for sure.

Ari Millen

My father had this mythological sense of the old New York, and he used to tell me stories about these old gangs, particularly the Forty Thieves in the Fourth Ward.

Martin Scorsese

'A Court of Thorns and Roses,' big surprise, was inspired by music. By actually listening to the 'Princess Mononoke' soundtrack.

Sarah J. Maas

I don't like guys who overdress. And I don't like guys who try too hard.

Taylor Momsen

When I'm on the court, I picture myself as like a gladiator.

Tyson Chandler

People on the edge of love go with their heart and not their head.

Sienna Miller