Do not interrupt the speaker. Wait until he or she is completely finished, then ask questions. Listening long enough may answer several of the questions without the need to ask. When the time is right to ask, repeat instructions first and then ask appropriate questions.

Emotional intelligence is a shorthand that psychological researchers use to describe how well individuals can manage their own emotions and react to the emotions of others.

“Mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas: Self-awareness, Self-management,Motivation,Empathy and Social skills.

Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.

Self-management: Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.

Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.

Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.

Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.

Listening skills allow one to make sense of and understand what another person is saying.

Good listening skills make workers more productive. The ability to listen carefully allows workers to better understand assignments they are given. They are able to understand what is expected of them by their management.

Listening tips: Maintain eye contact with the speaker. This will demonstrate to the speaker that the listener is paying attention.

Control body language. As much as possible, sit still while listening. This implies that the listener is paying full attention to the speaker. A nod of the head can be good, as it implies agreement.

A good listener knows that being attentive to what the speaker doesn't say is as important as being attentive to what he does say. Look for nonverbal cues such as facial expressions and posture to get the full gist of what the speaker is saying.

Without rapport, there is little chance to influence or to persuade others.

Rapport building is at the root of effective communication

what are some of the techniques you can implement to increase your capacity to build rapport? One powerful method is to match and mirror the behavior of the other

Matching and mirroring is the skill of assuming someone else’s style of behavior to create rapport.

Body postures and gestures What posture is the person you are having a conversation with assuming? Observe, and than match the posture and gestures.

The rhythm of the breathPay attention to how the other person is breathing, and then match it. This technique helps tremendously in bonding with the other.

The tone of your voice to build rapport, you need to mirror his or her tone of voice. pay attention at the speed of the speech.

self-disclosure is one of the hallmarks of intimate relationships.

Revealing your motives, intentions, goals, values, and emotions, can increase liking and feelings of intimacy.

Successful and strategic self-disclosure is a leadership competency that many leaders have yet to acquire.

Skillful self-disclosers choose the substance and process of their revelations, including the depth, breadth, and timing of disclosure, with the goal of furthering the collective task rather than furthering personal agendas.

Too little disclosure may result in follower feelings of uncertainty and suspicion, with followers unable to trust someone who isn’t open about his or her own background.

Skillful self-disclosure can humanize the leader, creating connections between the leader and followers that increase feelings of trust and intimacy, and, in an organizational context, a readiness to work together collaboratively to reach mutual task goals.

When I went into GM there was a lack of morale. The company had gone bankrupt and the people who worked there were embarrassed. Underneath all of, though, there was a will to show what they were capable of, but nobody knew exactly what to do.

You can have great players, but if they don't want to be coached, what are you going to do?

Of course as a small country you're not necessarily in the strongest negotiating position unless you're negotiating with other small countries.

My earliest influence was Quincy Jones. I thought 'The Wiz' soundtrack was the most amazing thing I'd ever heard. It was my first record and you had Michael Jackson, Ted Ross, Nipsey Russell and Diana Ross on it. I even took it to show and tell in third grade!

Different people work different ways.

I'm not trying to acquire a reputation as serious documentary maker for its own sake.

I'm committed to working with teachers.

You know the camera is not meant just to show misery.

I'm not really a big reader.

My husband doesn't know what my songs are about - even when they're about him. He's very British in that way. He doesn't ask, and he doesn't want to be told.

Massachusetts women as a rule adhere too strongly to old-time conventions.

Indeed, by refusing to tackle Assad's brutality, we may actively alienate more of the Sunni population, driving them towards ISIS.

The historical problem of the United States is to admit that it is a multiracial and multi-ethnic nation.

The tricky thing is music is supposed to be very mysterious; the way it's made is mysterious. Then people like to get upset with the music business.

There is a strange pecking order among actors. Theatre actors look down on film actors, who look down on TV actors. Thank God for reality shows, or we wouldn't have anybody to look down on.

I've covered a lot of ground geographically and emotionally and for years I lost my connection with my family. But the best comfort you can have, whether you are on the phone or sitting there in the living room with them, is with your parents, and to me family has always meant protection. When you smile you get a smile back, unconditionally.

For everyday diners in Manhattan, cracking the waiting list at Nobu is said to be harder than getting courtside tickets for the Knicks.

Sunrise doesn't last all morning, a cloudburst doesn't last all day, seems my love is up and has left you with no warning. It's not always going to be this grey. All things must pass, all things must pass away.

Some parents say it is toy guns that make boys warlike. But give a boy a rubber duck and he will seize its neck like the butt of a pistol and shout "Bang!"

The main thing is to be philanthropic in your everyday life. You don't have to have money to do that. You can do it with your time and your energy.

Hard work never killed a man.

I think privacy is important, and it's important you don't bore people with your own boring self.

During the Renaissance, women were not allowed to attend art school. Everyone asks, where are the great women painters of the Renaissance?